UK HealthCare Behavioral Expectations - Performance Evaluation Guidelines
UK HealthCare Behavioral Expectations
The follow expectations highlight behaviors which are deeply rooted in our shared values and vital to our shared success.
Our customer is every patient and every other person with whom we come into contact during our work day. Being customer centered demands a high level of professionalism, requiring that we work with integrity to present our facility and ourselves in a manner that promotes trust and confidence in UK HealthCare. The care we provide our patients, as well as our appearance, manner, expressions and concerns for our patients and other customers, support our desire to be a preferred patient care provider and a workplace of choice.
Being service focused is being flexible, courteous and respectful while anticipating and fulfilling the needs of our customers. Service-focused customer service means listening carefully, asking questions, and respecting the privacy of our customers.
Quality is the foundation of everything we do. Our desire is to provide quality-driven, exceptional service to every patient and customer we serve. Knowledge, expertise and safety awareness are essential to quality-driven service. We believe our customers deserve care from those who are knowledgeable and technically skilled. We must have a sense of ownership and share in the responsibility of maintaining a safe environment for our customers.
We are called to be responsible stewards of university resources. We are entrusted with protecting the property, equipment and other assets of the university an exercising responsible, ethical behavior when using the university's resources. University assets are intended for university activities. Careful, efficient and responsible management of our resources is vital to our success.
We want to attract, develop and retain highly skilled and competent co-workers to achieve customer loyalty and promote the growth of UK HealthCare. We believe in the importance of growth through excellence in patient care and by providing excellent customer service.