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FAQ

How can I check my balance or view my transactions?

UK Students and Employees can check balances and view transactions by selecting the "UK Student/Employee Manage Your Account" option on the left. Next, login to your myUK Account with your link blue credentials. UK Students: click Student Services, click the Financials Tab, then select Maintain Plus, Meals, Flex on the left. UK Employees: click Employee Self Service, click UK Accounts and Services, and then select Maintain Plus, Meals, Flex.

BCTC Students can check balances and view transactions by selecting the "BCTC Student Manage Your Account" option on the left. The first time you visit this page you will need to create a login ID.

How long does it take for funds to deposit into my Plus Account in an online transaction?

Funds are available immediately.

What should I do if a merchant overcharges my account?

Please contact the merchant that overcharged you. If needed‚ you can print a list of transactions using the "Manage Your Account" option on the left or you may pick up a copy at our office‚ The Plus Account Office‚ 107 Bowman's Den with a valid photo ID.

Can I use my Plus Account to purchase alcohol or tobacco products?

No, you may not use your Plus Account to purchase alcohol or tobacco products.

Where can I add money to the Plus Account?

Funds may be deposited in whole dollar amounts at the following locations:

  • Click "Quick Deposit" on the left ($20 minimum deposit, $2 convenience fee);
  • The Plus Account Office in 107 Bowman's Den ($20 minimum deposit, no fee);
  • Student Account Services in 18 Funkhouser Building ($20 minimum deposit, no fee);
  • DART machines located in the Little Library, Med Center Library, and William T. Young Library (any whole dollar amount, no fee).

Online deposits may be made with Visa®, MasterCard®, American Express®, or Discover®. The Plus Account Office accepts cash, check, Visa®, MasterCard®, American Express®, or Discover®. Student Account Services accepts cash or check, and DART machines accept cash only. All Plus Account monies automatically carry forward semester to semester, and year to year, or may be refunded less a $5 processing fee. Unused funds expire after five years of inactivity.

Hours of Operation

  • The Plus Account Office is open Monday – Friday, 8:00am – 4:30pm, closed official University Holidays.
  • Student Billings is open Monday – Friday, 8:00am – 4:30pm, closed official University Holidays.
  • DART machines can be accessed during campus computing labs operating hours.

What if I lose my ID card?

If you lose your UK WildCard Student ID or it becomes damaged, report it immediately to the WildCard UKID Center located in 105 Bowman's Den, (859) 257-1378, The Plus Account Office in 107 Bowman's Den, (859) 257-6159 or de-activate it online using the "Manage Your Account" feature at The Plus Account website.

If you lose your BCTC Student ID, report it immediately to the BCTC Student Activities Office in Room 247 Oswald Building on the BCTC Cooper campus, (859) 246-6523, The Plus Account Office in Room 107 Bowman's Den, (859) 257-6159 or de-activate it online using the "Manage Your Account" feature at The Plus Account website.

Please Note: In order to use the "Manage Your Account" feature at The Plus Account website, please follow instructions provided under "How can I check my balance or view my transactions?".

  • Replacement ID cards: UK, $30 and BCTC, $10.
  • The WildCard UKID Center is open Monday - Friday, 8:00am - 4:15pm, closed official University Holidays.
  • The BCTC Student Activities Office is open Monday - Friday, 8:00am - 4:00pm, closed official Academic Holidays. Note: The BCTC Student Activities Office hours may vary due to official Student Activities events on campus. You may call (859) 246-6523 or 246-6524 to confirm availability.

Plus Account funds automatically carry forward semester to semester and year to year. Plus Account funds only expire after five years of non-use.