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The Student Alert System notifies advisors and campus personnel of academic and behavioral issues that can negatively affect student success. Instructors, staff, and others on campus can use the system to report any issue of concern. An alert of an academic nature prompts the academic advisor to reach out to their student to discuss their individual situation, while the same alert encourages the student to contact their instructor and academic advisor to address their difficulty. Behavioral alerts are sent to the campus Community of Concern team for analysis and subsequent action. In Spring 2014, alert submissions totaled over 2,662 from 2,110 academic alerts and 552 behavioral alerts. The alert system fulfills the basic functions of generating contact among faculty, advisors, and students and directing students to helpful resources during times of need.
Future alert system enhancements will include full integration of Student Alerts with multiple functions in the myUK portal environment and real-time tracking of and feedback entry for submitted alerts. Data are being gathered to better quantify the impact of student alert submission and responses on student performance and retention.
By submitting midterm grades in Spring 2014, UK faculty helped identify more than 6,300 undergraduate students currently earning a D, E, or F in one or more classes. Once midterm grades are submitted, academic advisors contact their students with low grades to review their academic options. Advisors then record whether a student responds to this intervention. We have demonstrated that students who respond to advisor contact on this issue have higher term and cumulative GPAs, earn more credit hours, and are more likely to enroll for the following semester than students who do not respond to this outreach.
Undergraduate Education continually advocates with the associate deans for full faculty compliance with midterm grade reporting requirements. Undergraduate Studies coordinates campus-wide advisor contact with each undergraduate student who has a low (D, E, or F) midterm grade. In line with best practices nationwide, key components of our retention strategy include 1) individual notifications by faculty members, 2) personalized outreach by academic advisors, and 3) resource assistance emails from the Office of Student Success (of which 65% were viewed, a high response for this type of communication).
Faculty participation is key to getting these students additional help; we would appreciate hearing from you if you have suggestions about the midterm outreach or for more effective ways of connecting students with academic resources.
When a currently enrolled degree-seeking undergraduate student fails to advance register for classes for the upcoming semester, this may indicate the student’s return to the university is not certain. Students who do not complete their priority registration are contacted individually by their academic advisor. The advisor offers assistance with any problems that may be preventing registration and collects information about the student’s intentions for the upcoming semester. This advisor outreach has contributed to subsequent registration for over 1,000 students each semester, resulting in a realized undergraduate tuition gain of approximately $6 million each term. Currently, advisors are contacting 2,460 undergraduates who have not registered for Fall 2014 classes, with June 14th as the deadline for reporting outreach results.