UFS Employee of the Quarter

Each quarter University Financial Services selects an employee of the quarter from nominations received within the department and from campus.  UFS EOQ honors a staff member that demonstrated outstanding performance related to UFS values and CARE customer service. Guiding principles include accountability, customer service, innovation, diversity and inclusion.  If you would like to nominate a University Financial Services employee please fill out this form and e-mail to UFS@uky.edu.

 

Employee of the Quarter (January to March 2018) - Kimberly Maggard, Accounts Payable Services

Kimberly was nominated by her manager.  Read below to see what they had to say about Kimberly!

 

Noteworthy Performance

A recent example of her noteworthy effort is found in her traveling on a chilly day to the Wethington Building to provide “personal” procurement card training for the new EVPHA, and again to the Gatton College to provide one-to-one training for the Dean.

Accountability

Kimberly constantly draws on her experience as an auditor to improve our internal controls for auditing/editing procurement card transactions. She routinely reaches out to departments to provide guidance and assistance for establishing procedures and processes that ensure compliance with the Procurement Card policies and regulations.

Customer Service

Cardholder Training and Editor Training are key services provided personally by Kimberly.She constantly refines her approach and employs new methods and training techniques to ensure each cardholder/editor has a clear understanding of the policies, regulations and procedures. Often, she stays late after training classes to personally interact with new cardholders and assure them that they can call upon her if they have any issues. She is quick to respond to emails and inquiries from cardholders during regular working hours as well as after hours and weekends. She makes herself available practically 24/7 for cardholder declines and fraud alerts to alleviate stranded cardholders and point of sale issues.

Drawing upon her experience and skill set as auditor, she demonstrated her innovative approach by developing and implementing processes and procedures to ensure accountability and proper documentation of expenditures for more than 100 Declining Balance Procurement Cards being utilized in lieu of imprest accounts for research participant payments.

Diversity and Inclusion

Kimberly is driven by a strong work ethic and a commitment to timely and efficient service to every procurement card holder and she routinely arrives early and stays late to make sure all her clients are well served.

 

For a list of previous winners click here.