UKAT Service Desk

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Phishing Emails: UKAT/UKIT will never send an email requesting any personal information such as user name or password. Please report any suspicious emails by forwarding the email as an attachment to the following email address:

UKAT Service Desk provides a single point of contact for the technological needs of students, faculty, staff and alumni. UKAT Service Desk supports the overall strategic goals of UKAT by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact the UKAT Service Desk for additional assistance.

Microsoft Windows 10 Enterprise

Microsoft released the Windows 10 Enterprise operating system on Monday, August 3rd, 2015. Please note that testing of the Windows 10 operating system has revealed compatibility issues with current UK applications. The list shown below is not inclusive.

  • SAP Web applications in Microsoft Internet Explorer 11 and Edge
  • Cisco VPN clients (v5.0.07.0410, v5.0.07.0440, and v4.9.01.0080)
  • Cisco applications such as IP Communicator and Agent Desktop/Supervisor
  • Microsoft Endpoint Protection 2012
  • Kronos Workforce Central v6.2 and earlier versions

Due to the number of known compatibility issues, UKAT strongly encourages faculty and staff not to upgrade to Windows 10 Enterprise at this time. Should you choose to proceed with Windows 10 installation, and until further notice, all questions and issues should be directed to your departmental IT support team.

Hola VPN

If you are using the free Hola VPN client.

Please remove this from your system as the client can be used to compromise your machine and generate messages to other sites from your machine.

This can have adverse impacts for Internet resources.

Further information on this topic can be found at

Google 2-Step Verification

UK Analytics and Technologies (UKAT) is excited to announce updated security for Google Apps for Education users. As part of a continuing investment and improvement to UK’s cyber infrastructure, UKAT will add a 2-Step Verification (2SV) option for users of UK’s Google Apps or UK’s Gmail domain Users can choose to maintain their current Google Apps security or activate the 2-step authentication.

859-218-HELP (859-218-4357)