Communications and Network Systems

An upgrade of the Pinnacle Billing and Facilities System is planned to occur 8:00 a.m. Tuesday October 18th thru 5:00 p.m. Thursday October 20th with post upgrade testing on Friday October 21st.

During this upgrade, Pinnacle will not be available. Pinnacle can be accessed prior to October 18th and will become available again once the system upgrade and post upgrade testing is completed. We anticipate the Pinnacle Billing and Facilities System will be available to our end users Monday morning October 24th. Any adjustments to the outage time frame will be communicated via email.

For questions or to report issues outside this timeframe, please contact the UKAT Service Desk at 859-218-HELP (4357).

Communications and Network Systems

Communications and Network Systems (CNS) is the central campus source of information technology-based services for University of Kentucky faculty, students, and staff. Our network and communications professionals provide the infrastructure, information, tools, services, and expertise needed to meet the evolving networking, telephony and video needs of the University community.

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Work Order Requests Cut-Off for FY 2015-2016

859-218-HELP (859-218-4357)