CNS Estimate Request Process Updated
Communications and Network Systems (CNS) has restructured its estimate request process to improve customer service and response time. Historically, several avenues were used to obtain estimates from CNS, but now all estimate requests should be submitted online at http://www.uky.edu/IT/CNS/estreq/. This online form allows easy submission of data to initiate an estimate. Once the completed form is received from a potential client, CNS estimators will contact the customer for additional information or clarification required to complete the estimate.
In addition, CNS is revising the type of information included in an initial estimate. Research indicates that many university units need estimate figures for budgetary planning, and in–depth estimate detail is not initially required. Determining feasibility in a timely manner is important, and therefore CNS has elected to provide only budgetary figures in the first step of the estimate process. These figures can be provided more quickly than those of a conventional estimate that includes exact details, product model numbers, complete measurements, etc. Once an estimated project is approved for funding and therefore viable, the client can request a detailed estimate.
Please direct questions and concerns regarding the new estimate process to the CNS work order desk, firstname.lastname@example.org, or 859–323–5666.