UKAT Service Desk

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Phishing Emails: UKAT/UKIT will never send an email requesting any personal information such as passwords or your Social Security Number. Please report any suspicious emails by forwarding the email as an attachment to the following email address: spam@uky.edu

UKAT Service Desk provides a single point of contact for the technological needs of students, faculty, staff and alumni. UKAT Service Desk supports the overall strategic goals of UKAT by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact the UKAT Service Desk for additional assistance.


Skype for Business Conference ID Problem

There has been an issue when finalizing the move from Lync 2010 to Skype for Business 2015. Most people's individual Conference ID was orphaned during the final removal of the old Lync this morning, August 23, 2016. If you are affected, then any existing or future Skype for Business meetings that are based on the old conference ID will not work. Testing for the problem must be done regardless of whether or not you have existing scheduled meetings to avoid potential future issues.

NOTE: To regenerate existing meetings without having to delete and recreate them, please see: Fixing Existing Scheduled Meetings.

This documentation can be found at: https://luky.sharepoint.com/sites/SfB2015/Pages/home.aspx


Account Manager Update

The Account Manager will be updated tonight, 8/24/2016, beginning at 6pm. At this point you may experience short downtime.

    New features include:
  • A new, modern interface compatible with current web browsers
  • A more mobile friendly design
  • Account change notifications
  • Optional text and personal email for self-service password reset

Student Matlab is now Available

Students of the University of Kentucky may now apply for licenses for Matlab. Simply visit download.uky.edu and search for MatLab. Click on the student version link to fill out a short survey. Upon approval, an email will be sent to your University email with your access code and instructions on installing and licensing MatLab.


MyUK Portal Page Update

The MyUK Portal Login updates have been extensively tested and now work on Firefox, Chrome, Internet Explorer (including Compatibility mode) and Safari.

    Good to know
  • IE users whose browsers are being forced to IE7 mode or those using older than IE9 will not see the UKY nav bar on top but will still get the rest of the login design. This is because older browsers simply don’t work on newer styles. All login functionality should work as expected.
  • Should be responsive on most phones too
  • These changes should be in place by Tuesday, 7/26/16

If you have any issues, please contact the UKAT Service Desk at 859-218-4357

MyUK's New Login Page

Personal Email Account Hacking

You may have seen in the news that a large number of Gmail, Yahoo Mail, and Microsoft mail users' passwords have been compromised. Here is an article about it: Hundreds of Millions of Email Accounts Hacked and Traded Online, Says Expert.

UKAT security sources believe that this is a credible threat. While this does not affect your UK email/UK O365 account, it could affect your personal Gmail, Outlook/O365, or Yahoo login. We do not know at this time if it affects your Google Apps for Education account (if you have set one up), but you may wish to take protective steps for your own peace of mind. IN addition, you should strongly consider changing the password on any site where you use the same password that you have used for those email accounts. That will prevent anyone finding an account (of any kind) in your name and trying stolen passwords to break into them.

The email programs offer two-step verification, which you will see if you decide to change your password. This will notify you if someone attempts to change your password going forward, because it sends a code for completing password changes to you via a personal device.

As always, continue to use caution when receiving emails from unknown sources, avoid clicking suspicious links when you use your email, and use separate password for your various accounts.


Cisco AnyConnect Secure Mobility Client

The Cisco AnyConnect VPN client is now available on the UK Download site. This client serves as the replacement to the current Cisco VPN clients (v5.0.07.0410 and v5.0.07.440). Cisco AnyConnect is fully compatible with the Windows 10 operating system. For installation and setup instructions, please visit http://www.uky.edu/ukat/help/software.

Please Note: The Cisco VPN clients, v5.0.07.0410 and v5.0.07.440, will continue to work and be available for download until August 2016. At that time, users requiring a VPN client will need to install Cisco AnyConnect VPN client.


Microsoft Windows 10 Education

Please note that testing of the Windows 10 operating system has revealed compatibility issues with several current UK applications. The list shown below is not inclusive.

  • SAP Web applications in Microsoft Internet Explorer 11 and Edge
  • Cisco VPN clients (v5.0.07.0410, v5.0.07.0440, and v4.9.01.0080). For a compatible VPN solution, use Cisco AnyConnect (see above)
  • Other Cisco applications such as IP Communicator and Agent Desktop/Supervisor
  • Microsoft Endpoint Protection 2012
  • Kronos Workforce Central v6.2 and earlier versions

Due to the number of known compatibility issues, UKAT encourages faculty and staff not to upgrade to Windows 10 Enterprise until verifying there are no compatibility issues with any critical systems. Should you choose to proceed with Windows 10 installation, and until further notice, all questions and issues should be directed to your departmental IT support team.


Google 2-Step Verification

UK Analytics and Technologies (UKAT) is excited to announce updated security for Google Apps for Education users. As part of a continuing investment and improvement to UK’s cyber infrastructure, UKAT will add a 2-Step Verification (2SV) option for users of UK’s Google Apps or UK’s Gmail domain @g.uky.edu. Users can choose to maintain their current Google Apps security or activate the 2-step authentication.

859-218-HELP (859-218-4357) 218help@uky.edu