UKAT Service Desk

System Status

Download Status is currently undergoing maintenance. Please contact the UKAT Service Desk with any questions: 859-218-4357.

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Phishing Emails: UKAT/UKIT will never send an email requesting any personal information such as user name or password. Please report any suspicious emails by forwarding the email as an attachment to the following email address:

UKAT Service Desk provides a single point of contact for the technological needs of students, faculty, staff and alumni. UKAT Service Desk supports the overall strategic goals of UKAT by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact the UKAT Service Desk for additional assistance.

UK Software Downloads Scheduled Maintenance

The Software Downloads site at will be temporarily unavailable due to scheduled maintenance from 8:00am to 10:00am EDT on July 22, 2016.

If you have any questions or concerns regarding this outage, please contact the Service Desk at 859-218-4357 or

Personal Email Account Hacking

You may have seen in the news that a large number of Gmail, Yahoo Mail, and Microsoft mail users' passwords have been compromised. Here is an article about it: Hundreds of Millions of Email Accounts Hacked and Traded Online, Says Expert.

UKAT security sources believe that this is a credible threat. While this does not affect your UK email/UK O365 account, it could affect your personal Gmail, Outlook/O365, or Yahoo login. We do not know at this time if it affects your Google Apps for Education account (if you have set one up), but you may wish to take protective steps for your own peace of mind. IN addition, you should strongly consider changing the password on any site where you use the same password that you have used for those email accounts. That will prevent anyone finding an account (of any kind) in your name and trying stolen passwords to break into them.

The email programs offer two-step verification, which you will see if you decide to change your password. This will notify you if someone attempts to change your password going forward, because it sends a code for completing password changes to you via a personal device.

As always, continue to use caution when receiving emails from unknown sources, avoid clicking suspicious links when you use your email, and use separate password for your various accounts.

Cisco AnyConnect Secure Mobility Client

The Cisco AnyConnect VPN client is now available on the UK Download site. This client serves as the replacement to the current Cisco VPN clients (v5.0.07.0410 and v5.0.07.440). Cisco AnyConnect is fully compatible with the Windows 10 operating system. For installation and setup instructions, please visit

Please Note: The Cisco VPN clients, v5.0.07.0410 and v5.0.07.440, will continue to work and be available for download until August 2016. At that time, users requiring a VPN client will need to install Cisco AnyConnect VPN client.

Microsoft Windows 10 Education

Please note that testing of the Windows 10 operating system has revealed compatibility issues with several current UK applications. The list shown below is not inclusive.

  • SAP Web applications in Microsoft Internet Explorer 11 and Edge
  • Cisco VPN clients (v5.0.07.0410, v5.0.07.0440, and v4.9.01.0080). For a compatible VPN solution, use Cisco AnyConnect (see above)
  • Other Cisco applications such as IP Communicator and Agent Desktop/Supervisor
  • Microsoft Endpoint Protection 2012
  • Kronos Workforce Central v6.2 and earlier versions

Due to the number of known compatibility issues, UKAT encourages faculty and staff not to upgrade to Windows 10 Enterprise until verifying there are no compatibility issues with any critical systems. Should you choose to proceed with Windows 10 installation, and until further notice, all questions and issues should be directed to your departmental IT support team.

Google 2-Step Verification

UK Analytics and Technologies (UKAT) is excited to announce updated security for Google Apps for Education users. As part of a continuing investment and improvement to UK’s cyber infrastructure, UKAT will add a 2-Step Verification (2SV) option for users of UK’s Google Apps or UK’s Gmail domain Users can choose to maintain their current Google Apps security or activate the 2-step authentication.

859-218-HELP (859-218-4357)