UKAT Service Desk has multiple ways to request assistance for any technology related needs. If you are experiencing an issue that could possibly be a campus-wide outage, you can check the System Status page or Twitter @UKITSTATUS for real time updates concerning any outages.
What is Service Now?
UKAT Service desk utilizes ServiceNow as an IT Service Management (ITSM) solution. When you contact the Service Desk with a issue, we track the problem from start to resolution with ServiceNow. When the issue is entered into ServiceNow, it gives you great benefits!
- Incident number assigned to your case
- Automatic email sent to you with your case number and description of the issue.
- Follow up emails to track the progress