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UKIT Strategic Plan 2009-2014

UKIT Strategic Plan Metrics

Goal 1 – Help improve student success and patient outcomes

1.1 Contribute to 1% improvement in student retention
1.2 Expand use of online access to course content from 35% to 70%
1.3 Grow mobile volume from 10% to 30% for all web traffic
1.4 Enhance systems in the areas of portal, Web 2.0, student and faculty transactions: 100% of the identified features list implemented

Goal 2 – Improve workstation labs and classroom facilities

2.1 90% of classrooms with basic technology and 40% with interactive technology
2.2 100% wireless coverage in academic buildings
2.3 Modernize five student labs

Goal 3 – Exploit disruptive technology for cost/benefit gain

3.1 Deliver chargeback rehabilitation recommendations in 2010 and implement fully by 2012
3.2 Double the use of VoIP by 2014
3.3 Expand the use of cloud services for email and enterprise computing: student email by June 2011; administrative email by 2013
3.4 Expand desktop tele-video conferencing use to 40% by 2014.
picture of servers

Goal 4 – Adjust research computing model to support growing research programs and utilize new technology

4.1 Migrate 7% of research computing cycles to the cloud by 2014
4.2 Provide improved faculty support for research computing by two FTEs

Goal 5 – Digitize content, automate and improve processes

5.1 Generate $2,000,000 in recurring savings through business process improvement and automation through e-procurement, print management, virtualization of computing architectures across the enterprise and Enterprise IT contract optimization
5.2 Improve IT support efficiency enterprise-wide (FTE per workstation, student) by 35%; maintain student/faculty satisfaction
5.3 100% of systems and features identified implemented by 2014 (web content management, enterprise content management, research repository, course evals, assessment, and program review)

Goal 6 – Use collaboration and governance for advantage

6.1 New Administrative Regulations in place by 2010
6.2 ISO 20000 certification by 2012
6.3 Enterprise-wide IT support SLAs in place by 2014
6.4 100% of full-time IT staff will have learning plans aligned with skill transformations needed
6.5 Regional, national, or international presentations of UKIT initiatives and expertise will increase by 10% annually

UKIT Strategic Plan

IT Strategic Plan brochure cover

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UKIT Strategic Plan Metrics

  • Goal 1 – Help improve student success and patient outcomes
  • Goal 2 – Improve workstation labs and classroom facilities
  • Goal 3 – Exploit disruptive technology for cost/benefit gain
  • Goal 4 – Adjust research computing model to support growing research programs and utilize new technology
  • Goal 5 – Digitize content, automate and improve processes
  • Goal 6 – Use collaboration and governance for advantage
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