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UKIT Strategic Plan 2009-2014

Strategic Plan for Information Technology

Introduction

UK students

The UK Information Technology Strategic Plan is an integral part of the university’s strategic plan as it undertakes to achieve the mandate of the 1997 Kentucky General Assembly to become a Top 20 public research university by the year 2020. The strategies and tactics suggested here comprise the criteria by which UKIT will measure its progress as the University of Kentucky approaches the middle portion of that time frame. These efforts guide our actions toward supplying world-class information technology service to our institution, helping it to become Top 20 and thus helping the Common- wealth of Kentucky to achieve an improved standard of living and quality of life for its citizens.

1. Help improve student success and patient outcomes

  1. Expand the adoption of social media and other Web 2.0 interaction tools in curricular and co-curricular interactions
  2. Enable a rich array of services for mobile devices for students, faculty, and staff; support mobile healthcare applications
  3. Develop tools to identify at-risk students and to support student success and retention; develop tools to improve institutional research; support healthcare analytics
  4. Improve the use of online access to course content; support growth in the creation and use of digital course content and faculty/student use of technology resources

2. Improve workstation labs and classroom facilities

  1. Increase the level of basic classroom technology; increase the number of high-end classrooms
  2. Replace older workstation labs with newer facilities encouraging collaborative or social interaction; support growth in pedagogy-specific workstation lab use
  3. Achieve 100 percent wireless network coverage in all academic buildings

3. Exploit disruptive technology for cost/benefit gain

    Text The innovations that will come from the Strategic Plan will transform the design, deployment, and support of information technology at the university
  1. Leverage new telecommunications technology and improve the chargeback model to encourage its rapid adoption
  2. Identify opportunities to use new IT delivery models such as cloud computing and software-as-a-service
  3. Identify a UK-led IT commercialization/open source project to support the goals of the university’s strategic plan

4. Adjust research computing model to support growing research programs and utilize new technology

  1. Prepare for emerging uses of HPC and research computing in the language arts and health sciences 
  2. Provide better consulting/programming services for researchers 
  3. Proceed with cloud computing research pilots and programs

5. Digitize content, automate and improve processes

    UK classroom
  1. Implement imaging technology to eliminate paper handling in enrollment, personnel, and other processes; improve business process efficiency through increased use of workflow tools and business process redesign; reduce printing usage and costs
  2. Proceed with e-book pilots and programs
  3. Provide a research and academic portfolio repository for all faculty and students; implement a web content management system to help all units with basic web publishing
  4. Provide online tools for course evaluation, program review and assessment, promotion and tenure, and accreditation
  5. Promote training and assistance for faculty, staff, and students in adopting technology as active members of the UK Learning Community

6. Use collaboration and governance for advantage

  1. Improve the governance processes to engage faculty and colleges/units in UKIT planning
  2. Engage all UKIT units in annual, joint IT plan development and plan sharing; continue collaboration with HealthCare IT, eventually merging appropriate operations
  3. Expand IT service desk performance metrics across the UKIT enterprise to achieve more effective, efficient, and measurable service delivery
  4. Work closely with the Development Office to build deeper relationships with IT suppliers and partners; continue to develop close relationships with government and industry to support UK’s efforts in technology transfer and economic development

UKIT Strategic Plan

IT Strategic Plan brochure cover

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UKIT Strategic Plan Metrics

  • Goal 1 – Help improve student success and patient outcomes
  • Goal 2 – Improve workstation labs and classroom facilities
  • Goal 3 – Exploit disruptive technology for cost/benefit gain
  • Goal 4 – Adjust research computing model to support growing research programs and utilize new technology
  • Goal 5 – Digitize content, automate and improve processes
  • Goal 6 – Use collaboration and governance for advantage
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