HR/Payroll Support Matrix

Departments

  • Answer questions regarding employee pay (first point of contact)
    • No Pay
    • Overpaid
    • Underpaid
    • Vacation Balances

Payroll

257-3946

  • Answers questions and makes adjustments as required for the following processes:
    • Remuneration statement does not show up after payroll trial run
    • Paycheck Calculations including Retro
    • Payroll Cost Distribution
    • Tax Calculations or Issues
      • W4
      • K4
      • EIC
      • FICA
      • Local Taxes
    • Taxable Benefits
    • Pay Entry
      • Additional Payments
      • Recurring Payments
      • Terminal Leave Payouts
    • Deductions:
      • United Way
      • Bonds
      • Garnishments/Court-ordered deductions
    • Claims
    • Direct Deposit
    • Void/Replacement Pay Checks
      • Employees should first contact their department and the department should contact Payroll.
    • Time Entry
      • CAT2
      • CATS_APPR_LITE
      • ZCAT6
      • CATS_DA
      • Leave of Absence
      • FML
    • Reports:
      • Wage Type Reporter
      • Remuneration Statement
      • ZCCWBS – Cost Distribution
      • ZCOSOBJ – Employee Cost Distribution Objects
    • Planned Working Time
    • Employee Locked: Payroll Status
    • Non-resident Alien Issues
    • Social Security Issues/More than 1 Person ID

Benefits

257-9519,
Option 3

  • Maintains Main Assignment for all employees
    • Staff
    • Faculty
    • Students
    • Temporary Employees
    • Process includes updating Infotypes 0712 and 0171 so that the correct program groupings are associated with the Main assignment.
  • Answers questions related to benefit deductions
    • Health
    • Dental
    • Vision
    • Life
    • Flexible spending accounts
    • Retirement
    • Voluntary benefits
  • Processes retirement actions for all new retirees
  • Enters pre-payment entries for employees who are going on a leave of absence without pay (Flex-leave)
  • For deduction errors on all benefit plans:
    • Makes adjustments as necessary
    • Reconciles Arrears and Deductions Not Taken results from payroll with the expected results for the next payroll period

Employee Relations

257-9555,
O
ption 7

  • Processes time quota overrides
  • Creates Military Leave quota balances
  • Adjusts Vacation Begin Dates
  • Adjusts Vacation Service Dates

Customer Service
Center (IT)

257-1300

  • Helps with Active Directory user IDs/passwords
  • Answers questions related to access to the system and portal
    • Transaction SU53 if the user questions the access he or she has
  • Directs users with questions to the appropriate office
  • Assists with requests for Employee Self-Service Roles for regular employees

Compensation

257-9555,
Option 6

  • Creates regular staff positions
  • Creates jobs
  • Changes organizational objects Job and Position
    • Relationships from position to job
    • Changes to position attributes
      • Employee group and Employee Subgroup
      • Personnel Area and Personnel Subarea
    • Changes to Job attributes
      • EEO classifications
      • Grade changes
      • Re-classifications
  • Answers questions regarding non-regular position creation and maintenance. All policy questions about attributes of the categories below should be handled at the department level. Compensation will provide technical assistance only.
    • Student positions
    • Faculty positions
    • Temporary positions
  • Changes start date of employee actions
  • Deletes incorrect personnel assignments prior to Payroll process
  • Changes separation dates
  • Deletes action incorrectly entered
  • Corrects Infotype entry
  • Processes I-9
  • End of Probation
  • Answers questions regarding Personnel Actions
    • Employee transfers
    • Additional Assignments
    • New Hire
    • Re-Hire
    • Service Date Reinstatements
    • Leave of Absence
    • Change in Status
    • Change in FTE
    • Separation
    • End of Assignment
    • Promotions
    • Demotions
    • Change in Base Pay

IRIS Project Team

  • Supports all of the above functions
  • Transfers knowledge to the “back office”
  • Revises processes, if consistent errors are identified
  • Provides training sessions for Super Users
  • Facilitates HR/Payroll User Group
  • Maintains HR User Manual

Updated: 5/10/2012

 

 

859-218-HELP (859-218-4357) 218help@uky.edu