UK Email and Cloud App Information

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General Announcements

Exchange Email Limits

Recent hijacking of campus employee email accounts have led to email spam of over 10,000 addresses per hour. This deluge of spam damages the University's reputation and causes specific sites to reject all mail from @uky.edu. Therefore, beginning July 1, 2013, University of Kentucky Exchange users will be limited to sending email to 250 recipients in a 24 hour period.

Email recipients are calculated differently for individual email addresses versus distribution lists. When an email is sent to ten email addresses and another email is sent to twenty, a total of thirty recipients have been emailed (even if some recipients were sent both emails). However an Exchange Distribution List with 10-250 email addresses only counts as one recipient. When the email recipient limit is exceeded, an UK employee will receive the following error message: "This message can't be sent. This email account has reached the university email recipient limit of 250 recipients in a 24-hour period. Questions can be directed to the University of Kentucky Service Desk at 859-218-HELP (859-218-4357)."

Reports indicate only a small number of UK employees email more than 250 recipients per day. These employees can request a higher limit of 1000 recipients per day. If an employee needs to email more than 1000 addresses per day a Listserv or mailing service should be considered, but immediate needs to email a large number of recipients can also be requested. These requests should be submitted to the Service Desk at 218Help@uky.edu or 859-218-HELP (859-218-4357).

859-218-HELP (859-218-4357) 218help@uky.edu