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Chapter Twelve: Improving
Productivity in Groups and Teams
OBJECTIVES:
1. Identify three group approaches to improving quality
in an organization.
2. Give a meeting structure by preparing an agenda.
3. Help facilitate interaction during a meeting.
4. Identify what particpants and leaders should do during
a meeting.
5. List and describe how groups and teams can effectivley
use technology to enhance work productivity and quality.
This chapter provides information about
skills and principles that can help you improve both your work productivity
and quality. Specific attention is given to specific formats and
ideas that are related to enhancing your effectiveness as you work with
others.
I. Principles and Practices
of Improving Work Quality
A. Quality Circles - work to improve
work productivity, morale, and overall work quality (p. 338)
B. Kaizen
- continual improvement (p. 339)
C. Focus
Groups - discuss particular topics so group leaders can better understand
public perceptions
D.
Self-Directed Work Teams - given responsibility
to achieve results without being micro-managed.
II. Principles
and Practices of Effective Meetings (see Review Box, p. 351)
A. Giving Meetings Structure (see
Review Box, p. 348)
1. Determine the Meeting Goal
2. Identify Items that Need to Be Discussed to Achieve the Goal
3. Organize the Agenda Items to Achieve the Goal
B. Ensuring
that Meetings Have Managed Interaction
C. Leading
Meetings
D. Participating
in Meetings
III. Principles
and Practices of Using Technology in Groups and Teams
A. Telephone
Conferences
B. Electronic
Mail
C. Video Conferences
D. Group
Discussion Support Systems (GDSS)
1. Generating Ideas
2. Problem Solving
3. Managing Relationships
4. Critical Thinking
5. Technical Support
IV. Putting
Principle into Practice
A. Meeting Assessment
B. Analyzing
Group Skills in Organizations
C. The Computer Networking Case
D. Evaluate a Meeting (p. 360)
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