Process of Interpersonal Communication
8th Edition © 2001
Adler, Rosenfeld, & Proctor
"Every relationship has a feeling, a pervasive mood that colors the goings-on of the participants."
People CAN change their communication climates--that is why it is important to understand them.
Define communication climate.
I. Communication Climate Defined
A. Refers to the social tone of a relationship.
B. Communication climate is strongly related to job satisfaction and performance.
Communication Climates Develop (confirming
vs. disconfirming messages)
Positive Climates (Jack Gibbs, 1961
-- refer to Table 11.1, p. 331)
Transforming Negative Climates (Be sure
to read the summary of Foss & Griffin's 1995 Invitational Rhetoric,
Communication climate refers to the social tone of a relationship. The most influential factor in shaping a communication climate is the degree to which the people involved see themselves as being valued and confirmed. Messages can be categorized into confirming, disagreeing, and disconfirming types. When faced with criticism by others, there are two alternatives to responding defensively: seeking additional information from the critic and agreeing with some aspect of the criticism. When performed sincerely, these approaches can transform an actual or potentially negative climate into a more positive one.