COM 252  Interpersonal Communication for MAJORS

MIDTERM EXAM STUDY GUIDE

Chapter 1: Interpersonal Process 
    1.  Understand the the needs (physical, identity, social, practical) that effective communication can satisfy
    2.  Explain the qualities that make a transactional model of communication more accurate than linear or interactive models. 
    3.  Define Interpersonal Communication and be prepared to describe the differences among quantitative, 
         qualitative (relational), contextual (situational), and functional (strategic) definitions of interpersonal communication
    4.  Identify the key principles (intentionality, content/relationship, irreversible, unrepeatable) and misconceptions about communication
    5.  Explain the characteristics of competent communication (pp. 24-27).
    6.  Review Computer-Mediated Communication research (Walther, 1996) on page 16.
    7.  Review Impression Management research (O'Sullivan, 2000) on page 25.

Chapter 2: Culture and Communication
    1.  Understand the prevalence and importance of intercultural communication in today's world. 
    2.  Explain the role of perception in intercultural communication. 
    3.  Identify the key values (high/low context, individualism vs. collectivism, power distance, 
         uncertainty avoidance, achievement vs. nurturing) that shape a culture's communication norms.
    4.  Understand the factors that shape a culture's verbal codes, nonverbal codes, and decoding of messages. 
    5.  Explain the attitudes, knowledge, and skills required for intercultural communication competence. 
    6.  Review Insult and Aggression research (Cohen, et. al, 1996) on page 47.

Chapter 3: Communication and the Self 
    1.  Understand the influences that shape development of the self-concept. 
    2.  Explain the subjective, resistant nature of the self-concept. 
    3.  Identify the role of self-fulfilling prophecies in shaping the self-concept and influencing communication. 
    4.  Understand how it is possible to change one's self-concept. 
    5.  Explain the nature and extent of identity management. 
    6.  Compare and contrast the theories of reflected appraisal (p. 68) and social comparison (p. 70).

Chapter 4: Perceiving Others 
    1.  Understand how the processes of selection, organization, and interpretation  
         affect a communicator's perception of others. 
    2.  Explain the how physiological and cultural factors, social roles, and self-concept 
         lead communicators to perceive one another and other phenomena differently. 
    3.  Identify common tendencies (p. 111-114) that can distort interpersonal perception. 
    4.  Explain the perception checking process (p. 114-115) and how it can be used to improve the accuracy of attributions.

Chapter 5: Language 
    1.  Understand the symbolic nature of language. 
    2.  Identify the types of rules (phonological, syntactic, semantic, and pragmatic) that govern the use of language (p. 126). 
    3.  Describe the influence of language on identity, credibility, status, affiliation, attraction 
         interest, power, and attitudes about sexism and racism. 
    4.  Explain the factors that influence precision and vagueness in language. 
    5.  Understand the langauge patterns that relfect a speaker's level of responsiblity for his or her statements. 
    6.  Describe the three forms of disruptive language. 
    7.  Explain the relationship between language use and gender roles.
    8.  Be prepared to discuss the importance of Ogden and Richards "Semantic Triangle" (p. 128)
    9.  Be prepared to discuss the significance of the Abstraction Ladder (p. 137) to Interpersonal Communication

Chapter 6: Nonverbal Communication 
    1.  Understand the five distinguishing characteristics of nonverbal communication. 
    2.  Identify the functions (repeat, substitute, complement/accent, regulate, contradict, deceive) 
         that nonverbal communication can serve. 
    3.  Describe the nonverbal behaviors that suggest a communicator is attempting an act of deception. 
    4.  Explain the various types (kinesics, haptics, proxemics, chronemics) of nonverbal communication. 
    5.  Describe Edward T. Hall's (1969) four proxemic zones (p. 174-176)
    6.  Review Sexual Consent research (Lim & Roloff, 1999) on page 162.
    7.  Review CMC Chronemics research (Walther & Tidwell, 1995) on page 177
    8.  Review Dressing for Success research (Morris, et al., 1996) on page 180.
    9.  Differentiate emblems, illustrators, adapters, regulators, and affect displays (from class lecture).    
    
Chapter 7: Listening 
    1.  Understand the importance of listening. 
    2.  Identify the error of common myths which suggest that listening is easy. 
    3.  Describe the habits of people who listen ineffectively. 
    4.  Explain the reasons for listening to others. 
    5.  Identify the components (hearing, attending, understanding, remembering, and responding) of the listening process. 
    6.  Describe the differences among the various listening responses (Figure 7.3, p. 198)  
         (silent, questionning, paraphrasing, empathizing, supporting, analyzing, advising, evaluating). 
    7.  Explain the advantages and disadvantages of various listening styles. 

I've identified three to four major concepts in each of the seven chapters (except Chapter 6 where I've identified seven major concepts) which I've boldfaced and highlighted in red.  The midterm examination is worth 70 POINTS (the equivalent of 7 individual readiness assessment tests) and will include true/false, multiple choice, short answer, and essay questions.  The midterm examination will be administered on Tuesday, October 17 at 2:00 p.m.  You will have the entire class period (until 3:15 p.m.) to complete the exam.  GOOD LUCK!