Chapter 2: Culture and Communication
    1.  Understand the prevalence and importance of intercultural communication in today's world. 
    2.  Explain the role of perception in intercultural communication. 
    3.  Identify the key values (high/low context, individualism vs. collectivism, power distance, 
         uncertainty avoidance, achievement vs. nurturing) that shape a culture's communication norms.
    4.  Understand the factors that shape a culture's verbal codes, nonverbal codes, and decoding of messages. 
    5.  Explain the attitudes, knowledge, and skills required for intercultural communication competence. 
    6.  Review Insult and Aggression research (Cohen, et. al, 1996) on page 47.

Chapter 3: Communication and the Self 
    1.  Understand the influences that shape development of the self-concept. 
    2.  Explain the subjective, resistant nature of the self-concept. 
    3.  Identify the role of self-fulfilling prophecies in shaping the self-concept and influencing communication. 
    4.  Understand how it is possible to change one's self-concept. 
    5.  Explain the nature and extent of identity management. 
    6.  Compare and contrast the theories of reflected appraisal (p. 68) and social comparison (p. 70).

Chapter 4: Perceiving Others 
    1.  Understand how the processes of selection, organization, and interpretation 
         affect a communicator's perception of others. 
    2.  Explain the how physiological and cultural factors, social roles, and self-concept 
         lead communicators to perceive one another and other phenomena differently. 
    3.  Identify common tendencies (p. 111-114) that can distort interpersonal perception. 
    4.  Explain the perception checking process (p. 114-115) and how it can be used to improve the accuracy of attributions.

Chapter 5: Language 
    1.  Understand the symbolic nature of language. 
    2.  Identify the types of rules (phonological, syntactic, semantic, and pragmatic) that govern the use of language (p. 126). 
    3.  Describe the influence of language on identity, credibility, status, affiliation, attraction 
         interest, power, and attitudes about sexism and racism. 
    4.  Explain the factors that influence precision and vagueness in language. 
    5.  Understand the langauge patterns that relfect a speaker's level of responsiblity for his or her statements. 
    6.  Describe the three forms of disruptive language. 
    7.  Explain the relationship between language use and gender roles.
    8.  Be prepared to discuss the importance of Ogden and Richards "Semantic Triangle" (p. 128)
    9.  Be prepared to discuss the significance of the Abstraction Ladder (p. 137) to Interpersonal Communication

Chapter 6: Nonverbal Communication 
    1.  Understand the five distinguishing characteristics of nonverbal communication. 
    2.  Identify the functions (repeat, substitute, complement/accent, regulate, contradict, deceive) 
         that nonverbal communication can serve. 
    3.  Describe the nonverbal behaviors that suggest a communicator is attempting an act of deception. 
    4.  Explain the various types (kinesics, haptics, proxemics, chronemics) of nonverbal communication. 
    5.  Describe Edward T. Hall's (1969) four proxemic zones (p. 174-176)
    6.  Review Sexual Consent research (Lim & Roloff, 1999) on page 162.
    7.  Review CMC Chronemics research (Walther & Tidwell, 1995) on page 177
    8.  Review Dressing for Success research (Morris, et al., 1996) on page 180.
    9.  Differentiate emblems, illustrators, adapters, regulators, and affect displays (from class lecture). 
 
Chapter 7: Listening 
    1.  Understand the importance of listening. 
    2.  Identify the error of common myths which suggest that listening is easy. 
    3.  Describe the habits of people who listen ineffectively. 
    4.  Explain the reasons for listening to others. 
    5.  Identify the components (hearing, attending, understanding, remembering, and responding) of the listening process. 
    6.  Describe the differences among the various listening responses (Figure 7.3, p. 198) 
         (silent, questionning, paraphrasing, empathizing, supporting, analyzing, advising, evaluating). 
    7.  Explain the advantages and disadvantages of various listening styles. 

Chapter 8: Emotions
    1.  Understand the four components of emotion. 
    2.  Identify the factors that influence the expression of emotion in contemporary society. 
    3.  Describe the influence of sex and culture on emotional expressiveness and sensitivity. 
    4.  Explain the relationships among activating events, thoughts, emotions,  
         and communication behavior. 
    5.  Identify the seven fallacies that lead to unnecessarily debilitative emotions which  
         can interfere with effective communication. 
    6.  Describe the steps in the rational-emotive approach for coping with debilitative emotions. 

Chapter 9: Dynamics of Interpersonal Relationships
    1.  Understand the reasons why people choose others as potential relational partners. 
    2.  Identify the stages of relational development and the characteristics of movement between these stages. 
    3.  Describe the dialectical tensions that can arise as communicators attempt to satisfy conflicting needs. 
    4.  Explain the ways content and relational messages are communicated in interpersonal relationships. 
    5.  Identify the strategies that can be used to gain compliance in a relationship. 

Chapter 10: Intimacy and Distance in Relationships
    1.  Understand the four dimensions of intimacy. 
    2.  Identify the dialectical forces that encourage both intimacy and privacy in relationships. 
    3.  Explain how notions of intimacy are shaped by gender and cultural influences. 
    4.  Identify the characteristics of and reasons for self-disclosure. 
    5.  Understand the types, functions, and extent of equivocation, white lies, and hints. 
    6.  Identify the risks and benefits of self-disclosure. 

Chapter 11: Communication Climate
    1.  Define communication climate. 
    2.  Explain the importance of being valued and confirmed. 
    3.  Identify the characteristics of confirming, disagreeing, and disconfirming messages. 
    4.  Explain the nature of positive and negative communication spirals. 
    5.  Understand the relationship between presenting self and defensiveness. 
    6.  Identify the types of messages that are likely to create positive communication climates. 
    7.  Explain the various ways to transform negative communication climates. 

Chapter 12: Managing Conflict
    1.  Define conflict and describe the four elements of conflict. 
    2.  Understand that conflict is natural and inevitable. 
    3.  Identify the characteristics of functional and dysfunctional conflicts. 
    4.  Explain the differences between nonassertiveness, indirect communication, passive aggression,  
         direct aggression, and assertiveness. 
    5.  Identify the ways individuals interact to create relational conflict systems. 
    6.  Explain the characteristics of win-lose, lose-lose, and win-win problem solving.