Submitter FAQ | Center for Support and Intervention

I submitted a referral regarding a student I am concerned about. How long will it be before I hear back from Center for Support and Intervention?

As soon as a staff member with the Center for Support and Intervention reads a referral, they triage the referral with other active referrals that need to be addressed. This is done by considering the severity of the referral and how quickly outreach needs to occur in order to minimize the distress a student may be experiencing. The Center for Support and Intervention staff strives to respond to the referral submitter within 72 business hours after receipt of the referral. You are welcome to contact CSI staff at any point following a referral by calling 859-257-3755 or via email at csi@uky.edu

I submitted a referral regarding a student I am concerned about and it sounds like the student only got a list of campus resources. Why wasn’t more done to address my concern?

The Center for Support and Intervention assesses the level of severity for each referral received. Depending on the concern expressed in the referral the student may be asked to meet immediately, the following week, or not at all. In cases where a student is not asked to meet, they will typically receive a resource letter and an invitation to schedule a meeting if they want to meet to discuss their concerns in person. If you have ongoing or escalating concerns for the student, please submit an additional referral or contact the case manager who responded to your referral.

I sent a referral to the Center for Support and Intervention, but I have ongoing and/or new concerns about the student. What should I do?

Please feel free to submit another referral or call and request to speak to the Center for Support and Intervention staff member from whom you received a follow-up email. If you are unsure which staff member to contact, please call the Dean of Students Office at 859-257-3755. You can assist the Center for Support and Intervention staff by being specific in your referral regarding what behavior has not changed or any new behavior that has caused you additional concern for the student.

A student in my class behaves in a fashion that could be considered disruptive. I am not sure that this rises to a Center for Support and Intervention referral, however; I am curious what support is available at the University.

The Center for Support and Intervention has worked collaboratively with the Academic Ombud and CELT to create a brief guide for faculty working with students that exhibit disruptive behavior. The guide can be found here.

What is the difference between an Academic Alert and a Center for Support and Intervention Referral?

Academic Alerts are sent to the student’s academic advisor and are only seen by the academic advisor.
Examples of reasons for submitting an Academic Alert include: Missed Classes; Habitually Late; Homework Not Submitted; Homework Quality Poor; Poor Performance on Test or Quizzes; At Risk of Failing Course; Planning to Leave UK.

For more information on Academic Alerts please visit: http://www.uky.edu/UGE/sites/www.uky.edu.UGE/files/Types_of_Alerts.pdf

Center for Support and Intervention referrals are sent to the Center for Support and Intervention and NOT the academic advisor. Center for Support and Intervention referrals are behavioral in nature and (usually follow academic alerts) when there are signs of distress/difficulty that are seriously impacting academic performance and/or other areas of well-being. .
Examples of reasons for submitting a Center for Support and Intervention referral include: Concern for mental health (which may or may not be impacting academics), changes in behavior, threat of harm to self or others, loss or serious illness of a loved one.

There may be cases in which an academic alert and a CSI referral are appropriate.