Submitter FAQ

 

I submitted a referral regarding a student I am concerned about. How long will it be before I hear back from Center for Support and Intervention?

The Center for Support and Intervention reads and responds to referrals during regular business hours. If you have an emergency, please call 911 or the University of Kentucky Police Department at 859-257-8573. As soon as a staff member with the Center for Support and Intervention reads a referral they triage the referral with other active referrals that need to be addressed. This is done by considering the severity of the referral and how quickly outreach needs to occur in order to minimize the distress a student may be experiencing. The Center for Support and Intervention staff strives to respond to the referral submitter within 72 business hours after receipt of the referral.
 

I have a concern and it is outside of normal business hours, what should I do?

If you are concerned for the immediate health or safety of yourself or someone else, please call 911 or the University of Kentucky Police Department at 859-257-8573. 
If your concern is not an emergency, please submit a referral. The Center for Support and Intervention reads and responds to referrals during regular business hours. 
 

I don’t want the individual that I am referring to know that I submitted the referral about them.  Is there an anonymous referring option?

At present, there is no anonymous referring option for the Center for Support and Intervention.  In order to respond in the most effective manner possible CSI staff often need to consult with the referral submitter.  If you have concerns about the student knowing you submitted the referral please contact CSI staff to discuss.
 

I am submitting a referral on an employee NOT a student.  What happens to employee referrals?

Initial response of employee concerns are addressed by the most appropriate office based on the nature of the referral.  Examples include Human Resources, Employee Relations, Office of Institutional Equity and Equal Opportunity, and UK Legal Counsel. If the referral is considered Severe or Extreme based on the CSI scoring rubric then the referral is discussed at the next CoC Team meeting.
 

I submitted a referral regarding a student I am concerned about and it sounds like the student only got a list of campus resources. Why wasn’t more done to address my concern?

The Center for Support and Intervention assesses the level of severity for each referral received. Depending on the concern expressed in the referral the student may be asked to meet immediately, the following week, or not at all. In cases where a student is not asked to meet they will typically receive a resource letter and an invitation to schedule a meeting if they want to meet to discuss their concerns in person.
Submitters can assist in the information gathering process that Center for Support and Intervention staff use to assess referrals by providing specific and detailed information in the referrals they submit.
 

I sent a referral to the Center for Support and Intervention but I have ongoing and/or new concerns about the student. What should I do?

Please feel free to submit another referral or call and request to speak to the Center for Support and Intervention staff member from whom you received a follow-up email. If you are unsure which staff member to contact please call the Dean of Students Office at 859-257-3755. You can assist the Center for Support and Intervention staff by being specific in your referral regarding what behavior has not changed or any new behavior that has caused you additional concern for the student.  
 

A student in my class behaves in a fashion that could be considered disruptive. I am not sure that this rises to a Center for Support and Intervention referral, however; I am curious what support is available at the University.

The Center for Support and Intervention has worked collaboratively with the Academic Ombud and CELT to create a brief guide for faculty working with students that exhibit disruptive behavior. The guide can be found here.
 

What is the difference between an Academic Alert and a Center for Support and Intervention Referral?

Academic Alerts are sent to the student’s academic advisor and are only seen by the academic advisor.
Examples of reasons for submitting an Academic Alert include: Missed Classes; Habitually Late; Homework Not Submitted; Homework Quality Poor; Poor Performance on Test or Quizzes; At Risk of Failing Course; Planning to Leave UK.
For more information on Academic Alerts please visit: http://www.uky.edu/UGE/sites/www.uky.edu.UGE/files/Types_of_Alerts.pdf
 
Center for Support and Intervention referrals are sent to the Center for Support and Intervention and NOT the academic advisor. Center for Support and Intervention referrals are behavioral in nature and not related to academic performance.
Examples of reasons for submitting a Center for Support and Intervention referral include: Act Which Threatens Safety (to self or others); Damage to Property; Death or Serious Illness of a Family Member or Friend; Disruptive Behavior; Harassment; Health Risk; Medical Attention; Mental Health