FAQs

Products are permitted depending on your affiliation with UK and your use of the software (teaching, research, administrative). View the Esri Educational Site License Overview for details.

Our License Restrictions page will walk you through the steps to take before requesting a license and downloading software.

If you are using a borrowed license from the UK Enterprise License Manager, then use the following document Renewing Borrowed Licenses to renew your license. 

If you need to request a Single Use or Concurrent Use license file (only granted with reasonable justification), then check out the License Request page for more information.

Yes. Users that have ArcGIS Desktop 9.3x installed are able to connect to the UK Enterprise License Manager.

In order to create this type of setup you will need two separate license manager servers, each with the same version of the license manager installed. 

If both license servers are running v10: 

1. On the client machine, from the Start Menu, open ArcGIS Administrator. 

2. For the License Manager entry, you must list both server names separated by a semi-colon (e.g. server01;server02).

If both license servers are running v9.x: 

1. On the client machine, from the Start Menu, open ArcGIS Administrator. 

2. For the License Manager entry, set the license file location to the load balanced server address. 

For more detailed information, you can view the help document Failover License Servers.

Yes. The deauthorization process has a limitation of up to four times per year on any one computer.

No. At this time, the University of Kentucky’s Postsecondary Site License provides the opportunity for current faculty, staff, and students to enjoy Esri’s ArcGIS software at no cost.

For more information on how to download ArcGIS software, please go to Get Started:Software Download

In order to connect to the File Share, your domain user name must be authorized by the University’s GIS Campus Administration. Once confirmation is made via email correspondence, directions on how to connect to the File Share will be sent to you via email. 

For more information, please see this document on Connecting to the File Share.

ArcGIS Education Edition (includes media and license) is available to currently enrolled UK students. Request must be processed by verified faculty using Esri Software Promotion for GIS Students Form

For more information on the restrictions of software use, please go to Get Started

Yes. When you begin the new installation of ArcGIS Desktop 10, all previous versions of ArcGIS should be detected and uninstalled.

For help with technical support, please visit the Contacts Page

Currently ArcGIS is not compatible with any of the MAC Operating Systems. However, it is possible to use ArcGIS software through the use of virtualization programs. These programs allow you to run Windows just like you would any software application. There are also other options that include running dual operating systems (Windows or Mac) via the software program Boot Camp or Parallels.

For more information, refer to Best Practices for Installing ArcGIS on a Mac (Apple)

To turn on extensions in ArcGIS v10: 
1. In ArcMap, click the Customize dropdown on the Main toolbar. 
2. Open Extensions. 
3. Check the box next to the extension(s) that you wish to turn on and close the Extensions window.
4. Click the Customize dropdown on the Main toolbar again. 
5. Highlight Toolbars (there will be a list that opens). 
6. In the list that opens, select the extension you wish you open. 

To turn on extensions in ArcGIS v9.3x: 
1. In ArcMap, open Tools on the Main toolbar. 
2. Open Extensions. 
3. Check the box next to the extension(s) that you wish to turn on and close the Extensions window.
4. Open View on the Main toolbar. 
5. Open Toolbars (there will be a list that opens). 
6. In the list that opens, select the extension you wish you open.

Yes, silent installation instructions can be found here on Esri's ArcGIS for Desktop v10 Installation Guide under "Installing ArcGIS Desktop" > "Installing ArcGIS Desktop silently". 

Here are the requirements needed prior to running the silent installation: 

1. Windows Installer version 3.1 must be installed and running on your machine. The Windows Installer executable, instmsi3.exe, can be accessed from the ArcGIS Desktop Installation DVD, if necessary. 

2. All previous versions of ArcGIS for Desktop software must be uninstalled before you proceed with silent installation. For help on uninstalling ArcGIS from your computer, please see Esri's ArcGIS for Desktop v10 Installation Guide for more information.

Contact the UK GIS Campus Administrator at ukgisca@uky.edu. The UK GIS Campus Administrator will provide you with necessary data license files and instructions for downloading, installing and activating the Business Analyst Extension.

The Business Analyst package includes access to Business Analyst Desktop, Business Analyst Online, Business Analyst Online Reports Add-In and Community Analyst Online Reports Add-In. Contact the UK GIS Campus Administrator at ukgisca@uky.edu for data license files and further information.

The latest releases of demographic data for Business Analyst includes:

1. Census 2010 Profile Report and Data, released November 2011 

2. 2011/2016 Demographic and Income Profile Report and Data, released December 2011 

3. 2011 Tapestry Segmentation, 2011 Consumer Spending, and 2011 Market Potential data, coming in late April 2012 

Additional information regarding available demographic data is available at Esri's Location Analytics Blog.

1. In Business Analyst Desktop, open the "Business Analyst" drop-down menu 
2. Open the "Preferences..." window 
3. In the Preferences window, select "Online Tab" 
4. Enter BAO Credentials including Login and Password 
5. Under "Online Access", select "Show Online Reports" 

The Kentucky Geoportal is the Geospatial Data Clearinghouse for the Commonwealth of Kentucky. 
Please see the document, Connecting to KY Geoportal Image Services, for instructions on how to access Kentucky's Statewide Elevation and Imagery services in ArcMap.