Skip to main

In the world of customer service delivery, your staff is critical. It is their direct, personal, real-time interactions with the customers that you are there to support. The way you manage customer service employees has some unique attributes. By the end of this session, you will have gained insights into the following leadership functions:

  • Welcoming the new service staff member
  • Orienting the new service staff member
  • Training the new service staff member

Request this session for your group

In addition to any upcoming scheduled times noted under "Upcoming sessions," this session is also available by request for groups.

Use this form to request this session. You’ll receive a response by email as soon as possible, typically within one week, to discuss scheduling and more details. We appreciate requests made at least one month in advance.