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1. Who is eligible for Work+Life Connections individual counseling?
All faculty, regular and STEPS employees (FTE 0 .50 or greater), spouses, sponsored dependents, unmarried children up to the age of 26 (or older if disabled before the age of 26) and UK retirees are eligible for services.

2. How many times am I eligible to receive individual counseling via Work+Life Connections each year?
Our counseling for individuals is a free and confidential benefit that allows up to five free sessions PER EMPLOYEE per year. These consultations can be used by the employee, their spouse or sponsored dependents (up to the age of 26). Retirees are also eligible.  This does not mean each member of the employee’s family gets five visits rather a TOTAL of five visits is allotted each employee to use or share with spouse or sponsored dependents. We also offer a sliding-fee based scale for individuals who would like to continue their sessions beyond the five free visits. Please contact our office for additional information about this option.

3. May I carry the number of visits I have into the following year?
Not at this time. We offer five sessions per fiscal calendar year (July 1 through June 30). This program is for assessment, brief interventions or therapy, and referral.

4. Why am I limited to five free visits per year?
We compared this free counseling service to our benchmark institutions and found this to be comparable to similar programs.  This is an adequate number of sessions for brief therapy interventions.  If more sessions are needed you will be referred for on-going services.
5. How long is a session?
Sessions generally last 45-55 minutes.
6. When are appointments available?
Appointments are available Monday through Friday from 8:00 a.m. to 4:30 p.m. As each therapist begins and ends their day at different times there are some appointments as early as 7:00 a.m. and as late as 6:00 p.m. throughout the workweek. When scheduling please check the different time offerings for each therapist.

7. Will my information remain confidential?
All information is confidential, unless otherwise mandated by law. Your information is not part of your personnel files, nor is it part of your medical record.

8. Under what circumstance should I visit you?

  • Depression, anxiety, grief and other mental health concerns
  • Parenting, divorce, separation or family concerns
  • Stress management/relaxation skills
  • Work performance difficulties
  • Alcohol or drug concerns and assessments for self or family
  • Dealing with and learning about new emotional or physical health diagnosis
  • Communication issues
  • Crisis counseling

Work+Life Connections will also provide department stress management and crisis and grief counseling, in the event of the death of a colleague, department reorganization, reduction in force, etc.

9. Are you available to mediate between two employees?
Not at this time. We only work one-on-one with individuals or to conduct group crisis intervention.
10. Do you provide other types of services?
We do offer outreach activities related to managing stress, mindfulness practice, creative self-care, resiliency and other topics.  We are happy to work with departments or groups on special topics.