Communicating With Success |
During this workshop, we will explore basic communication issues. Read more »
During this workshop, we will explore basic communication issues. By the end of the session, participants will be able to:
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Define the three communication modes.
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Cite barriers to effective communication.
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Explain the concept of distinct communication styles.
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Define active listening.
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Use active listening techniques.
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Define non verbal communication issues.
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Use non-verbal techniques to improve workplace communication.
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Principles of Effective Writing |
Many of us are profoundly insecure about our ability to communicate effectively in writing. Read more »
Many of us are profoundly insecure about our ability to communicate effectively in writing.
By the end of this workshop, participants will be able to:
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Identify and apply basic grammar rules of subject-verb agreement, tense, number and pronoun use.
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Recognize and use the simplest and most effective sentence structure.
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Recognize the most important principles of composition.
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Practice correcting error of composition.
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Recognize the most important principles of organization.
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Practice correcting errors of organization.
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Recognize the most common difficulties of wording.
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Practice correcting errors in wording.
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Recognize how to set an appropriate business tone.
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Practice correcting errors in tone.
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Recognize the most important principles of format.
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Apply UK style guidelines to organization writing.
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Apply effective writing principles to documents.
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Personality Differences |
As long as you live you will have at least some unwelcome and unproductive friction with others. Read more »
As long as you live you will have at least some unwelcome and unproductive friction with others. Scientists have discovered that 75% of the population is significantly different than you. In this workshop we will explore what the differences mean and how to turn stress and irritations into understanding and productivity.
At the end of the session, the participants will be able to:
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Identify their personal communication/personality style.
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Describe their personal style strengths and weakness.
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Explain backup behaviors and their consequences on others.
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Identify the personal communication styles of others.
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Flex to different communication styles.
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Understand the underlying motivations that can initiate "difficult" behavior.
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Discover ways to deal with challenging behaviors of others.
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Manage the specific problem behaviors of coworkers according to their personalities.
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Presenting Effectively |
Designed for the professional who is occasionally (or frequently!) required to make presentations, this intense, practice-focused workshop extends over two sessions. Read more »
Designed for the professional who is occasionally (or frequently!) required to make presentations, this intense, practice-focused workshop extends over two sessions. Participants will be videotaped and required to prepare a presentation for the second session.
At the end of this workshop, the participant will be able to:
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Consider workshop issues of requirement, role, audience, setting, and timing.
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Plan the presentation.
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Draft the presentation.
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Conduct rehearsals of the presentation.
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Revise presentations after rehearsals.
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Use feedback from participants to improve presentations.
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Plan visual aids.
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Use flip charts effectively.
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Create effective PowerPoint slides.
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Manage stage fright.
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Create powerful introductions.
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Plan and use effective transitions.
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Draw inspiring conclusions.
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Use non-verbal communication techniques to advantage.
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Use presentation software and projectors.
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Leading Effective Teams |
Successful leaders rely on their work groups to create success. Read more »
Successful leaders rely on their work groups to create success. But effective teamwork doesn't occur in a vacuum of leadership. Leaders must take positive steps to create an empowering climate and influence the team's direction. By the end of this workshop, leaders will be able to:
- Identify what characteristics team members value in team leaders.
- Recognize the challenges and benefits of a diverse team.
- Define the four stages of team development.
- Explain the leader's role in differing stages of team development.
- Identify and analyze the issues critical to team start-ups.
- Explain different team decision making models.
- Apply the appropriate decision making model to real situations.
- Facilitate successful consensus decision making meetings.
- Structure successful meetings.
- Identify team roles.
- Recognize common team behaviors.
- Manage poor team behaviors.
- Keep the team organized.
- Manage team conflict.
- Empower teams to take the lead.
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Teamwork in a Changing Workplace |
During this workshop we will explore just why working together as a team is so important to the success of the University as well as your personal success. Read more »
Why bother with teamwork? After all, isn't it simpler to just do your job and not worry about what anyone else is doing? During this workshop we will explore just why working together as a team is so important to the success of the University as well as your personal success.
By the end of the session, you will be able to:
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Understand why change happens.
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Understand who is responsible for change.
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Deal with the four phases of change.
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Examine behaviors that are obstacles to change.
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Understand why teams have become so important to American companies.
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Demonstrate your understanding of the four stages of team development.
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Understand how to deal with challenges to your team's communication.
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Understand how to cope with conflicts in your team.
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Choose to take the initiative through supporting the team.
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Take responsibility and take action.
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Facing the Challenge of Change |
Change is something that we face and have to face up to everyday! Through this workshop, participants will be able to:</p> <ul> <li>Interpret the dynamics of the change process. Read more »
Change is something that we face and have to face up to everyday! Through this workshop, participants will be able to:
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Interpret the dynamics of the change process.
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Articulate feelings associated with the change process.
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Demonstrate appropriate behaviors during change.
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Develop strategies to manage stress during times of change.
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Group Problem Solving |
You and your co-workers encounter a range of range of problems at work. Read more »
You and your co-workers encounter a range of range of problems at work. During this workshop, we will explore a quick and easy 3 stage problem solving process; identify strengths and weaknesses at each step of the process; and create action plans for improvement. By the end of the course, you will be able to:
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Identify the steps of the problem-solving model.
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Understand roles and tasks in group problem solving.
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Write a problem statement.
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Analyze the possible and probable causes of a problem.
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Use brainstorming and fishbone diagrams to generate ideas.
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Gather data using check sheets, flow charts, and interviews.
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Identify and choose the best solution using pro/con, criteria checks, and decision matrices.
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Plan actions and assign responsibilities using action plans.
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Evaluate results through systematic follow-up.
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Personal Decision Making |
Most of us make hundreds of decisions every day. Read more »
Most of us make hundreds of decisions every day. Many of us are also unhappy with the decisions that we make. We wonder if we have thought things through or we are disappointed that the outcomes are not what we hoped for. In this workshop we will provide a simple decision making procedure that will enable us to make decisions that are workable, timely and cost effective.
By the end of this session, participants will be able to:
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Correctly identify the real problem.
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Identify unhealthy agreement tendencies.
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Recognize risks inherent in routine decisions.
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Eliminate personal bias.
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Identify which problems can be solved personally.
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Consider all the relevant evidence regarding a problem.
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Investigate root causes of problems.
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Consider good alternatives.
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Choose the best alternative given constraints.
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Thinking Critically |
Reasoning is the process of examining data (facts, information, evidence, observations, and experiences) and drawing inferences, judgments, and conclusions from the data. Read more »
Reasoning is the process of examining data (facts, information, evidence, observations, and experiences) and drawing inferences, judgments, and conclusions from the data. Some people argue that by definition reasoning is always critical. However, the reality is that we confine much of our reasoning to the surface; we quickly identify the problem and then implement a solution that seems to solve it. Too often, we attack the symptom of the problem short-circuiting the reasoning process and any creativity.
By the end of this workshop, you will learn to:
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Understand the basic principles of critical thinking.
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Consider the implications of the problems and proposed solutions.
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Practice applying principles of critical thinking to a problem.
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Examine ways to enhance creativity.
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Understand and learn how to avoid mental bias.
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Recognize obstacles to creativity.
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Practice applying creative thinking to a problem.
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Generations in the Workplace |
Generations in the Workplace is a half-day workshop that describes the characteristics, values, and motivations of the four generations in the workplace. Read more »
Generations in the Workplace is a half-day workshop that describes the characteristics, values, and motivations of the four generations in the workplace. This workshop will identify how each generation defines success and will investigate the differences that impact communication and relationships in the work environment.
During this workshop we will:
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Define the four generations and their workplace characteristics
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Identify the common drivers and value systems of each generation and how those drivers and values affect motivation and behavior in the workplace
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Illustrate generation-based workplace conflicts
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Describe how each generation defines success and understand how the differences affect communication and relationships in the workplace
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Basics of Diversity |
In order to understand diversity, it is important to understand how individuals are different. Read more »
In order to understand diversity, it is important to understand how individuals are different. We must explore the four major layers and all the dimensions we all have in order to identify our biases towards other individuals. In order to build and sustain trust in the workplace, we must move beyond the fear of not knowing what to expect to creating an environment that expects and encourages the greatest contribution from all employees.
This session is designed to help participants to:
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Define diversity.
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Identify personal biases.
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Identify the dimensions of diversity.
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Understand the System of Advantage.
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Examine her/his own cultural background.
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Develop personal steps to appreciate differences.
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Building a Climate of Trust |
This workshop is intended for those who lead others (supervisors, managers, etc.) Read more »
This workshop is intended for those who lead others (supervisors, managers, etc.) and deals with creating a trusting workplace environment.
Upon completion, participants will be able to:
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Recognize the leader's role in developing a climate of trust.
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Identify their negative assumptions and the impact their assumption have on the behavior of their employees.
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Identify the steps involved in the Cycle of Mistrust.
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Develop strategies to build trust in the workplace.
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Communicating Across Cultures |
When faced by an interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird", or "wrong". Read more »
When faced by an interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird", or "wrong". This tendency can lead to prejudice. It is vital that we learn to control the human tendency to translate "different from me" into "less than me." We can learn to do this. Awareness of cultural differences doesn't have to divide us from each other. It doesn't have to paralyze us either, for fear of not saying the "right thing". In fact, becoming more aware of our cultural differences, as well as exploring our similarities, can help us communicate with each other more effectively.
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Recognize the six fundamental patterns of cultural difference.
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Respect differences and work together.
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Recognize the importance of non-verbal communication in multicultural interactions.
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Recognize and apply the ultimate gesture when communicating multi-culturally.
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Apply guidelines for multicultural collaboration.
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Identify and apply techniques to communicate across culture and language.
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Recognize and use tactics for removing cross cultural communication barriers.
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Developing a Winning Image |
How important is your professional image? Will you be considered a serious contender for high-visibility, high-potential opportunities if your professional image is lackluster? Read more »
How important is your professional image? Will you be considered a serious contender for high-visibility, high-potential opportunities if your professional image is lackluster?
By the end of this workshop, participants will be able to:
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Identify characteristics of a professional appearance.
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Analyze business images for credibility and effectiveness.
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Determine correct professional image for personal work situations.
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Apply FAME method to planning professional wardrobe.
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Avoid personal credibility sabotage when dressing for business casual.
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Accept that leaders must counsel subordinates on inappropriate or distracting appearance issues.
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Conduct productive counseling sessions as necessary.
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What to Do About Bad Attitude Behaviors |
Employees with bad attitudes are in total control of both their perceptions and their actions. Read more »
Employees with bad attitudes are in total control of both their perceptions and their actions. Bad attitudes can be changed only by the beliefs being changed. Supervisors cannot change the beliefs or perceptions of others. The bad attitude will be there as long as the person wants it! However, you can change the behaviors of the bad attitude employee - this is absolutely something you can focus on. You can establish appropriate boundaries and eliminate the perceived payoffs for the negative actions. If behavior is changed successfully, it is possible that a change of attitude may follow. In this seminar, we will look at and consider productive ways of dealing with people who exhibit the worst of bad attitude behaviors: people who demonstrate hostility, anger, and out-of-control behaviors; and people who demonstrate negative non-verbal behaviors.
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Managing Staff Conflict |
As a leader, you doubtless encounter conflict among your front line staff members. Read more »
As a leader, you doubtless encounter conflict among your front line staff members. Unproductive conflict can cause significant problems if not addressed effectively. By the end of this session, you will be able to:
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Recognize the myths of conflict.
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Identify the three stages of conflict.
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Establishing a climate of cooperation and support.
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Identify techniques to manage staff conflict.
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Develop an effective personal conflict management strategy.
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Recognize the emotional aspects of conflict.
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Apply conflict management techniques in work situations.
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Decide when to intervene in staff conflicts.
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Reduce instances of manipulative behavior.
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Meeting Focus |
Meetings have a bad reputation-mostly because they are often conducted so poorly! Effective meetings build communication and enhance productivity. Read more »
Meetings have a bad reputation-mostly because they are often conducted so poorly! Effective meetings build communication and enhance productivity. In this session, you will learn how to accomplish these meeting issues effectively:
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Establish your goals first and make them SMART
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Decide if a group session is necessary
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Live by the meeting code
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Decide who should attend
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Schedule meetings correctly
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Plan a powerful agenda
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Facilitate and participate
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Assign roles
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Lead the meeting
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Basics of Leadership |
What is a leader? Can you become the leader you envision? During this workshop, we will address the issue of becoming the best leader each of us can be. Read more »
What is a leader? Can you become the leader you envision? During this workshop, we will address the issue of becoming the best leader each of us can be. We will address the concept of situational leadership in which the leader adapts to the knowledge and skill base of the team member. We will also address how personality styles affect a leader's behavior.
By the end of this workshop, you will be able to:
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Describe what it takes to be a good manager.
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Explain how to move away from being a doer to being a leader.
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Choose to delegate.
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Compare management to leadership.
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Discover individual leadership preferences.
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Zero in on key leadership traits.
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Adapt individual leadership preferences to situational needs.
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Leading Your Service Providers |
In the world of customer service delivery, your staff is critical. Read more »
In the world of customer service delivery, your staff is critical. It is their direct, personal, real-time interactions with the customers that you, the Customer Service Manager/Leader, are there to support.
The way you manage customer service employees has some unique attributes. The way you treat and talk about customers has a profound effect on your staff performs, how they view their jobs and UK, and the effort they will put forward to serve customers. It is time to step up to the concept of coaching your staff.
By the end of this seminar, you will have gained insights into the following leadership functions:
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Coaching your new customer service employee.
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Coaching for high performance
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Coaching on the run
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Coaching the unsure employee
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Coaching from customer reports
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Coaching difficult situations with your staff
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