Tue, 06/04/2019 - 1:00pm to 4:00pm 220 Scovell Hall - Suite 1Instructor Robert Hays
In order to understand diversity, it is important to understand how individuals are different. We must explore the four major layers and all the dimensions we all have in order to identify our biases towards other individuals. In order to build and sustain trust in the workplace, we must move beyond the fear of not knowing what to expect to creating an environment that expects and encourages the greatest contribution from all employees.
Building Professional Relationships1:00 pm to 2:30 pm
Building Professional Relationships
Wed, 06/05/2019 - 1:00pm to 2:30pm 220 Scovell Hall - Suite 1Instructor Robert Hays
Developing Professional Relationships is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication, and that you stick to your convictions as diplomatically as possible. This workshop is designed to discuss and practice strategies to:
Identify ways appropriate behavior can benefit the individual as well as the organization
Demonstrate behavior in the workplace that shows respect and consideration for others
Develop proper guidelines to communicate with others in face-to-face, phone, and written interactions
Deal with negativity from coworkers
Understanding the impact of incivility
Deal with conflict
Please contact Debra Graham at 257-9427 for additional information.
Thu, 06/06/2019 - 1:00pm to 4:00pm 220 Scovell Hall - Suite 1Instructor Robert Hays
As long as you live you will have at least some unwelcome and unproductive friction with others. Scientists have discovered that 75% of the population is significantly different than you. In this workshop we will explore what the differences mean and how to turn stress and irritations into understanding and productivity.
At the end of the session, the participants will be able to:
Identify their personal communication/personality style.
Describe their personal style strengths and weakness.
Explain backup behaviors and their consequences on others.
Identify the personal communication styles of others.
Flex to different communication styles.
Understand the underlying motivations that can initiate "difficult" behavior.
Discover ways to deal with challenging behaviors of others.
Manage the specific problem behaviors of coworkers according to their personalities.
Tue, 06/11/2019 - 1:00pm to 3:30pm 220 Scovell Hall - Suite 1Instructor Robert Hays
Most of us make hundreds of decisions every day. Many of us are also unhappy with the decisions that we make. We wonder if we have thought things through, or we are disappointed when the outcomes are not what we hoped for. In this workshop, we will provide a simple decision making procedure that will enable us to make decisions that are workable, timely, and cost effective.
Wed, 06/12/2019 - 9:00am to 11:30am Peterson Service Building Conference Room 307Instructor Michele Gillock Genco
What are the University's cash operations policies and procedures? Who is responsible for cash handling operations at the University? During this workshop, we will undergo an examination of the University's Cash Operations. We will also discuss best practices and audit trends related to cash handling in departments and units at the University. After completing this training workshop, you will be able to:
Identify your departments role and responsibilities when it comes to handling and depositing cash
Recognize risks associated with cash handling
Discuss why it is important to have written cash handling procedures
Incorporate best practices and internal controls in the daily operation of your department
Fri, 06/28/2019 - 1:00pm to 4:00pm 220 Scovell Hall - Suite 2Instructor M. Sara Rosenthal
There are distinct ethical dilemmas that arise within an organizational structure, which produce different problems for different people depending on roles, responsibilities, values, personal integrity, job descriptions, and organizational culture. In a large academic and medical center, the diversity of organizational ethics issues creates many grey areas for which there is uncertain legal and policy interpretations. Additionally, there may be organizational rules and policies that are unethical, which produce a variety of integrity-compromising situations. This course is intended to educate participants about the myriad of organizational ethics issues using several actual cases, and provide clear guidance on how to navigate through them, particularly in the era of social media.