Thu, 08/16/2018 - 8:30am to 11:30am 220 Scovell Hall - Suite 1Instructor Debra Graham
You and your co-workers encounter a range of range of problems at work. During this workshop, we will explore a quick and easy 3 stage problem solving process; identify strengths and weaknesses at each step of the process; and create action plans for improvement. By the end of the course, you will be able to:
Identify the steps of the problem-solving model.
Understand roles and tasks in group problem solving.
Write a problem statement.
Analyze the possible and probable causes of a problem.
Use brainstorming and fishbone diagrams to generate ideas.
Gather data using check sheets, flow charts, and interviews.
Identify and choose the best solution using pro/con, criteria checks, and decision matrices.
Plan actions and assign responsibilities using action plans.
SV Corrective Action and Coaching VC1:00 pm to 2:30 pm
SV Corrective Action and Coaching VC
Thu, 08/16/2018 - 1:00pm to 2:30pm Virtual Classroom -- Your ComputerInstructor Tommy Leach
This course is the second in a two part series for SV Corrective Action and Coaching. Both courses (wbt and virtual) must be completed in order to receive credit for this training.
This instructor led virtual session will provide Supervisors with an opportunity to interact and put into practice the information they obtained in the web-based course regarding UK's Corrective Action process. If Supervisors are wondering what they should do regarding a specific issue or situation, they will be able to ask questions from an Employee Relations representative. The Unemployment Insurance Manager will discuss unemployment insurance from UK's perspective and inform supervisors of their responsibilities regarding this matter.