We all face pivotal confrontations. We set clear expectations, but when the other person doesn't live up to them, we feel disappointed. Lawyers call these incidents breaches of contract. At work, we're likely to dub them missed commitments; with a friend, broken promises or violations of common courtesy. Whatever the terminology, the question is the same: What do you do when someone disappoints you? In this seminar, we will discuss better ways of dealing with broken promises, disappointments and other performance gaps. We'll explore how to step up to and master constructive confrontations.