You and your co-workers encounter a range of range of problems at work. During this workshop, we will explore a quick and easy 3 stage problem solving process; identify strengths and weaknesses at each step of the process; and create action plans for improvement. By the end of the course, you will be able to:

  • Identify the steps of the problem-solving model.
  • Understand roles and tasks in group problem solving.
  • Write a problem statement.
  • Analyze the possible and probable causes of a problem.
  • Use brainstorming and fishbone diagrams to generate ideas.
  • Gather data using check sheets, flow charts, and interviews.
  • Identify and choose the best solution using pro/con, criteria checks, and decision matrices.
  • Plan actions and assign responsibilities using action plans.
  • Evaluate results through systematic follow-up.