Why do some employees take accountability for their work and behavior, while others refuse? There are different ways for managers to encourage employee accountability and minimize the number of excuses they hear from the non-performers. We will spend the time to:
•    Apply a process that builds two-way trust
•    Implement a six-step process that leads to employee success
•    Identify how to hold a difficult conversation 
•    Assist employees in transitioning out of current roles