Tue, 10/16/2018 - 8:30am to 10:00am 220 Scovell Hall - Suite 1Instructor Robert Hays
When you have been entrusted with the task of teaching and guiding new coworkers, how can you positively and constructively influence and guide people who are your peers? This workshop is designed for front line staff members given the additional duty of coaching new or inexperienced peers. During this workshop, participants will learn to:
Understand how coaches operate at work
Define personal influence in coaching
Improve their personal influence through thoughtful behaviors and choices
Understand the four dimensions of emotional intelligence
Consider implementing ideas to increase emotional intelligence
Choose to balance supportive and corrective feedback
Give constructive feedback to the individuals coached
Tue, 10/16/2018 - 1:00pm to 3:30pm 220 Scovell Hall - Suite 1Instructor Robert Hays
When faced by an interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird", or "wrong". This tendency can lead to prejudice. It is vital that we learn to control the human tendency to translate "different from me" into "less than me." We can learn to do this. Awareness of cultural differences doesn't have to divide us from each other. It doesn't have to paralyze us either, for fear of not saying the "right thing". In fact, becoming more aware of our cultural differences, as well as exploring our similarities, can help us communicate with each other more effectively.
Recognize the six fundamental patterns of cultural difference.
Respect differences and work together.
Recognize the importance of non-verbal communication in multicultural interactions.
Recognize and apply the ultimate gesture when communicating multi-culturally.
Apply guidelines for multicultural collaboration.
Identify and apply techniques to communicate across culture and language.
Recognize and use tactics for removing cross cultural communication barriers.