Mon, 06/18/2018 - 8:30am to 10:00am 220 Scovell Hall - Suite 1Instructor Debra Graham
When you have been entrusted with the task of teaching and guiding new coworkers, how can you positively and constructively influence and guide people who are your peers? This workshop is designed for front line staff members given the additional duty of coaching new or inexperienced peers. During this workshop, participants will learn to:
Understand how coaches operate at work
Define personal influence in coaching
Improve their personal influence through thoughtful behaviors and choices
Understand the four dimensions of emotional intelligence
Consider implementing ideas to increase emotional intelligence
Choose to balance supportive and corrective feedback
Give constructive feedback to the individuals coached
Mon, 06/18/2018 - 1:00pm to 4:30pm 220 Scovell Hall - Suite 1Instructor Debra Graham
Most of us make hundreds of decisions every day. Many of us are also unhappy with the decisions that we make. We wonder if we have thought things through or we are disappointed that the outcomes are not what we hoped for. In this workshop we will provide a simple decision making procedure that will enable us to make decisions that are workable, timely and cost effective.
By the end of this session, participants will be able to:
Correctly identify the real problem.
Identify unhealthy agreement tendencies.
Recognize risks inherent in routine decisions.
Eliminate personal bias.
Identify which problems can be solved personally.
Consider all the relevant evidence regarding a problem.