This course focuses on resolving various workplace situations where disagreements or conflicts arise between team mates. Upon completion, participants will be able to:

  • Recognize the Conflict Cycle.
  • Identify common patterns and issues in the workplace that could lead to conflict.
  • Describe the difference between "good" and "bad" conflict.
  • Develop ways to reduce/avoid conflict.
  • Develop a Conflict Resolution action plan.