Responding to our customers is not just a face-to face proposition. Much, if not most, of our communication is done on the phone and by email. So, how do we maintain our customer service standards using these types of communication? During this seminar, you will learn to use the phone and email to:

  • Understand that Attitude is Everything
  • Get Your Message Across Clearly
  • Present a Professional Image
  • Convey the Right Tone