Employees with bad attitudes are in total control of both their perceptions and their actions. Bad attitudes can be changed only by the beliefes being changed. Supervisors cannot change the beliefs or perceptions of others. The bad attitude will be there as long as the person wants it! However, you can change the behaviors of the bad attitude employee - this is absolutely something you can focus on. You can establish appropriate boundaries and eliminate the perceived payoffs for the negative actions. If behavior is changed successfully, it is possible that a change of attitude may follow. In this seminar, we will look at and consider productive ways of dealing with people who exhibit the worst of bad attitude behaviors: people who demonstrate hostility, anger, and out-of-control behaviors; and people who demonstrate negative non-verbal behaviors.