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Professional Development

We offer professional development training to all UK employees interested in lifelong learning – by doing.

These trainings are experiential opportunities to strengthen job performance, build leadership capabilities, and grow personally and professionally throughout your tenure at the University. This is one way our training team develops and retains the University's talent.

All professional development trainings:

* = available to attend online

Communications

Personality Differences As long as you live you will have at least some unwelcome and unproductive friction with others.
Presenting Effectively Designed for the professional who is occasionally (or frequently!) required to make presentations, this intense, practice-focused workshop extends over two sessions.
Principles of Effective Writing Many of us are profoundly insecure about our ability to communicate effectively in writing.

Creative Problem-Solving

*Using Time Wisely [Online training] Learn how to be more productive and get the satisfaction of checking off items on your to-do list.
From Deciding to Doing Most of us make hundreds of decisions every day.
Group Problem Solving You and your co-workers encounter a range of range of problems at work.
Liberating Structures In this workshop, you will learn how to choose, facilitate, and sequence Liberating Structures for your individual needs and contexts.
Thinking Critically Reasoning is the process of examining data (facts, information, evidence, observations, and experiences) and drawing inferences, judgments, and conclusions from the data.
Train the Trainer During this 2 hour seminar, you will learn how to conduct structured, systematic, on-the-job training.

Interpersonal Skills

*Identify and Address Workplace Bullying [Online training] Learn about what bullying is, what it is not, and how it is addressed in Human Resources Policies and Procedures
Building a Climate of Trust This workshop is intended for those who lead others (supervisors, managers, etc.)
Building Professional Relationships Developing Professional Relationships is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication, and that you stick to your convictions as diplomatically as possible.
Emotional Intelligence 2.0 Emotional intelligence (EQ) is a key trait of successful leaders and employees alike. EQ contributes to our personal and social competence, especially when facing challenges.

Leadership

Basics of Leadership What is a leader? Can you become the leader you envision? During this workshop, we will address the issue of becoming the best leader each of us can be.
Best Practices in Project Management This course provides a solid understanding of the fundamental building blocks of project management, and an introduction of best practices that can be used in all endeavors by all people across all industries.
Coaching Your Front-Line Staff To meet today's demands with today's workforce requires a new set of coaching skills.
Leading Effective Teams Successful leaders rely on their work groups to create success.
Leading Your Service Providers In the world of customer service delivery, your staff is critical.
What to Do About Bad Attitude Behaviors Employees with bad attitudes are in total control of both their perceptions and their actions.

Professionalism

Business Etiquette Business etiquette is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication, and that you stick to your convictions as diplomatically as possible.
Developing a Winning Image How important is your professional image? Will you be considered a serious contender for high-visibility, high-potential opportunities if your professional image is lackluster?

Resolving Conflict

Managing Staff Conflict As a leader, you doubtless encounter conflict among your front line staff members.

Teamwork

*Meeting Focus [Online training] Meetings have a bad reputation-mostly because they are often conducted so poorly! Effective meetings build communication and enhance productivity.
CSI: Small Town Kentucky In this lively session, groups will work together to solve a problem: Who killed Coach?
Teamwork in a Changing Workplace During this workshop we will explore just why working together as a team is so important to the success of the University as well as your personal success.

Customer Service

Dealing with Difficult Customers Occasional angry or challenging customers can frustrate even the best customer service system.
Providing Exceptional Customer Service One of the most important and challenging objectives in any business today is to provide services that consistently meet (and exceed) customer expectations.

Facilitating Change

Facing the Challenge of Change Change is something that we face and have to face up to everyday! Through this workshop, participants will be able to:</p> <ul> <li>Interpret the dynamics of the change process.

Respect

Basics of Diversity In order to understand diversity, it is important to understand how individuals are different.
Generations in the Workplace Generations in the Workplace is a half-day workshop that describes the characteristics, values, and motivations of the four generations in the workplace.