Virtual Den provides access to general student lab software on any UK student's personal devices (desktop, laptop, tablet). This allows anywhere, anytime access to software like Microsoft Office.
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Citrix is a world-wide computing company that specializes in delivering, among other technologies, application and desktop virtulization products.
The University of Kentucky, uses Citrix technologies, to provide a portal (Virtual Den) for students to access a number of software packages that are used in student courses. The benefit of this technology is that it allows access to software and desktops anytime from anywhere. You don't have to go to a computer lab to access software, you can use your own mobile device or personal computer.
Generally, you will access Virtual Den through a web interface. In order to connect to Virtual Den you will need the Citrix Receiver. The Citrix Receiver allows you to connect to University supported virtual desktops and virtual applications.
Please visit the following link for instructions to download and install the applicable receiver:
NOTE: The Citrix Receiver install requires administrative permissions on your computer to complete successfully. In addition, you should add https://apps.uky.edu to your trusted sites list.
Go to: Tools > Internet Options > Security > Trusted Sites > Sites
Click the Add button then type: https://apps.uky.edu
Please visit the following link for instructions to download and install the applicable receiver:
Also, more information is also included under How do I connect to Virtual Den?
You can access virtual desktops and virtual applications through the http://apps.uky.edu portal
You will be asked to provide your link blue credentials.
This is usually the result of typing in a password incorrectly. However, it may also be caused by a keyboard setting (e.g. Caps lock is on or Num lock is not set the way you think). Make sure Caps lock and Num lock are set properly. You might also try typing your password into a word processor to verify what you are typing. NOTE: You should close the word processor without saving your password to a file. Also, make sure you have indicated the correct Active Directory domain: AD or MC.
Please visit the Virtual Den website for the currently supported version of the internet browser for use with Virtual Den. http://www.uky.edu/its/labs/virtualden
You have previously chosen to block access from your local drives. See When using Virtual Den, the pop-up "A server application is trying to access your local client files" appears. How should I respond?
Because you are logging into a virtual machine (with either a desktop or an application), the desktop in the save menu is actually the desktop in your profile on the Citrix resource. Do not save to this location! The virtual desktop and the servers that run the virtual applications are non-persistent. As a result, data written to them will NOT be preserved.
The procedure to save files from Virtual Den to your local device is the same as the instructions for "Where should I save my work" that is listed above.
Insert the USB stick before you login. Make sure you have chosen the option to allow Citrix to access your device. For more information about how to allow Citrix to access your device see:
Transferring files is similar to the procedure used to save files. The most important thing is being able to differentiate between your local removable disk drives (where your USB device is listed) and the network device where the Citrix resources are located. See the following graphic:
On Windows machines you can use the shortcut keys Shift F2 which will switch Citrix to windowed mode and allow you to access your local, non-Citrix desktop.
Please contact the IT Service Desk at (859) 218-4357 or helpdesk@uky.edu
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