Customer Services

Customer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact Customer Services for additional assistance.


Customer Services is available 24/7 via phone or email.


In-person assistance available at Tech Help @ The Hub in the basement of the W.T. Young Library.



Windows Edge unsupported in MyUK

The technical upgrade impacting the MyUK Portal, the MyUK Mobile App, and all SAP systems was completed the evening of Saturday, February 25th. All systems are back online.

Customers who utilize the Windows Edge web browser will notice limited or no functionality available. The newest version of SAP Enterprise Portal does not support the Windows Edge browser. This is an issue known to SAP, however no "fix" has yet been developed by SAP.

The MyUK portal Aggregates content from various systems and web applications including third party software products. We recommend the user of Google Chrome or Mozilla Firefox for the best user experience in the MyUK portal. Internet Explorer 11 is also still supported.

Course Registration in MyUK

The Problem noted with the MyUK portal course registration was resolved shortly before 8:30 the morning of November 16, 2016. The team continues to actively monitor the system and is working to proactively address technical issues.

Skype for Business for Mac - Now Available

Microsoft recently released the Skype for Business client for Mac Operating systems. It is now available on UK Software Downloads. You will need to log in with your link blue username and password.

Please note that Skype for Business for Mac requires OSX 10.11 or later, which includes both El Capitan and Sierra.

For complete Office 2016 system requirements, please click here

You can also find Frequently Asked Questions on Microsoft's support site

Adobe Connect Replaced by Zoom

Adobe Connect has been officially replaced by Zoom for university web conferencing needs. Adobe Connect will be retired on November 1, 2016. Any recordings or other content stored in Adobe Connect will need to be removed prior to November 2, 2016. If you have questions about Adobe Connect, please contact the Service Desk, 218-HELP

For more information about Zoom, please visit our site -

Login to zoom by Login using your LinkBlue ID and password.

Skype for Business Conference ID Problem

There has been an issue when finalizing the move from Lync 2010 to Skype for Business 2015. Most people's individual Conference ID was orphaned during the final removal of the old Lync this morning, August 23, 2016. If you are affected, then any existing or future Skype for Business meetings that are based on the old conference ID will not work. Testing for the problem must be done regardless of whether or not you have existing scheduled meetings to avoid potential future issues.

NOTE: To regenerate existing meetings without having to delete and recreate them, please see: Fixing Existing Scheduled Meetings.

This documentation can be found at:

Account Manager Update

The Account Manager will be updated tonight, 8/24/2016, beginning at 6pm. At this point you may experience short downtime.

  • New features include:
  • A new, modern interface compatible with current web browsers
  • A more mobile friendly design
  • Account change notifications
  • Optional text and personal email for self-service password reset

Student Matlab is now Available

Students of the University of Kentucky may now apply for licenses for Matlab. Simply visit and search for MatLab. Click on the student version link to fill out a short survey. Upon approval, an email will be sent to your University email with your access code and instructions on installing and licensing MatLab.

MyUK Portal Page Update

The MyUK Portal Login updates have been extensively tested and now work on Firefox, Chrome, Internet Explorer (including Compatibility mode) and Safari.

  • Good to know
  • IE users whose browsers are being forced to IE7 mode or those using older than IE9 will not see the UKY nav bar on top but will still get the rest of the login design. This is because older browsers simply don’t work on newer styles. All login functionality should work as expected.
  • Should be responsive on most phones too
  • These changes should be in place by Tuesday, 7/26/16

If you have any issues, please contact the IT Service Desk at 859-218-4357

Personal Email Account Hacking

You may have seen in the news that a large number of Gmail, Yahoo Mail, and Microsoft mail users' passwords have been compromised. Here is an article about it: Hundreds of Millions of Email Accounts Hacked and Traded Online, Says Expert.

ITS security sources believe that this is a credible threat. While this does not affect your UK email/UK O365 account, it could affect your personal Gmail, Outlook/O365, or Yahoo login. We do not know at this time if it affects your Google Apps for Education account (if you have set one up), but you may wish to take protective steps for your own peace of mind. IN addition, you should strongly consider changing the password on any site where you use the same password that you have used for those email accounts. That will prevent anyone finding an account (of any kind) in your name and trying stolen passwords to break into them.

The email programs offer two-step verification, which you will see if you decide to change your password. This will notify you if someone attempts to change your password going forward, because it sends a code for completing password changes to you via a personal device.

As always, continue to use caution when receiving emails from unknown sources, avoid clicking suspicious links when you use your email, and use separate password for your various accounts.

Cisco AnyConnect Secure Mobility Client

The Cisco AnyConnect VPN client is now available on the UK Download site. This client serves as the replacement to the current Cisco VPN clients (v5.0.07.0410 and v5.0.07.440). Cisco AnyConnect is fully compatible with the Windows 10 operating system.

Please Note: The Cisco VPN clients, v5.0.07.0410 and v5.0.07.440, will continue to work and be available for download until August 2016. At that time, users requiring a VPN client will need to install Cisco AnyConnect VPN client.

Microsoft Windows 10

Please note that testing of the Windows 10 operating system has revealed compatibility issues with some current UK applications for employees.

  • Cisco does not support UCCX applications such as IP Communicator and Agent Desktop/Supervisor when installed on Windows 10. Users of these products are advised not to upgrade to Windows 10.
  • Kronos Workforce Central v6.2 and earlier versions using Java are not compatible with Windows 10, however Java-less versions may still work, but have not been extensively tested.

Should you have questions regarding upgrading your workstation to Windows 10, please contact your departmental IT group.

Google 2-Step Verification

UK Analytics and Technologies (ITS) is excited to announce updated security for Google Apps for Education users. As part of a continuing investment and improvement to UK’s cyber infrastructure, ITS will add a 2-Step Verification (2SV) option for users of UK’s Google Apps or UK’s Gmail domain Users can choose to maintain their current Google Apps security or activate the 2-step authentication.