Customer Services

Customer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact Customer Services for additional assistance.


Telephone Support

Contact Customer Services for phone support 24 hours a day, 7 days a week at: 859-218-HELP (4357)


Email Support Services

Customer Services can help you via email too! Just send an email to

Help us help you by including the following information in your email:

  • Your full name (including middle name)
  • linkblue Username
  • Phone Number
  • UKID number (if this is in regards to a password reset request)
  • A full description of the problem including any error message or/and version of software and hardware.

Please, do not send sensitive data such as a social security number, personal health information, or credit card information through email.


Tech Help @ The Hub

In-person assistance available at Tech Help @ The Hub in the basement of the W.T. Young Library.