Customer Services

Customer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. Visit the Technology Help Center for many self-help topics or you may contact Customer Services for additional assistance. For password resets go to or call 859-218-help.


24/7 Technical Assistance

  • Call Customer Services for phone support 24 hours a day, 7 days a week at: 859-218-HELP (4357)
  • Visit the Technology Help Center at for 24/7 access to online articles

Non-Urgent Matters

Customer Services can help you via email too! Just send an email to

Help us help you by including the following information in your email:

  • Your full name (including middle name)
  • linkblue Username
  • Phone Number
  • UKID number
  • A full description of the problem including any error message or/and version of software and hardware.


Please do not email for password reset assistance, go to or call 859-218-help


Please, do not send sensitive data such as a social security number, personal health information, or credit card information through email.


Walk-In Assistance

In-person assistance available at Tech Help @ The Hub.