IT Notification | AWS Intermittent Issues

Amazon Web Services (AWS) is currently experiencing an intermittent outage across their customer base, including the University of Kentucky (UK). Customers may experience intermittent issues with the following applications including, but not limited to:

  • Canvas
  • Respondus Lockdown Browser
  • Ally (accessed via Canvas)

AWS is currently working to resolve the issue and will post updates at You can additionally see updates on status pages for Canvas ( and Respondus (

Information Technology Services (ITS) will post updates as they become available on Twitter at You do not need a Twitter account to view this page.


Customer Services

Customer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. Visit the Technology Help Center for many self-help topics or you may contact Customer Services for additional assistance. For password resets go to or call 859-218-help.


24/7 Technical Assistance

  • Call Customer Services for phone support 24 hours a day, 7 days a week at: 859-218-HELP (4357)
  • Visit the Technology Help Center at for 24/7 access to online articles

Non-Urgent Matters

Customer Services can help you via email too! Just send an email to

Help us help you by including the following information in your email:

  • Your full name (including middle name)
  • linkblue Username
  • Phone Number
  • UKID number
  • A full description of the problem including any error message or/and version of software and hardware.

Please do not email for password reset assistance, go to or call 859-218-HELP (4357) Please, do not send sensitive data such as a social security number, personal health information, or credit card information through email.


Walk-In / Online Assistance

ITS Customer Services provides two options to contact a customer service agent and work directly with them to resolve a computing issue that you are experiencing.

  • In-person or online assistance via reservation is available at Tech Help @ The Hub.
  • Tech Help Chat is also available in UK Account Manager (

More information about both of these options is available at Where can I get tech help? in the Tech Help Center.