ITS ALERT


IT Notification | Intermittent Exchange Online Issues


Microsoft is currently experiencing an intermittent outage across their customer base, including the University of Kentucky (UK). Customers may be unable to send or receive email messages through the Exchange Online service.

This intermittent outage in Exchange online appears to be affecting any emails routed through multiple gateways, including but not limited to, scan to email and server notifications.
 
Microsoft is currently working to resolve the issue. Information Technology Services (ITS) will post updates as they become available on Twitter at twitter.com/ITS_UKY. You do not need a Twitter account to view this page.



Customer Services

Customer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. Visit the Technology Help Center for many self-help topics or you may contact Customer Services for additional assistance. For password resets go to reset.uky.edu or call 859-218-help.

 

24/7 Technical Assistance

  • Call Customer Services for phone support 24 hours a day, 7 days a week at: 859-218-HELP (4357)
  • Visit the Technology Help Center at techhelpcenter.uky.edu for 24/7 access to online articles

Non-Urgent Matters

Customer Services can help you via email too! Just send an email to 218help@uky.edu.

Help us help you by including the following information in your email:

  • Your full name (including middle name)
  • linkblue Username
  • Phone Number
  • UKID number
  • A full description of the problem including any error message or/and version of software and hardware.

Please do not email for password reset assistance, go to reset.uky.edu or call 859-218-HELP (4357) Please, do not send sensitive data such as a social security number, personal health information, or credit card information through email.

 

Walk-In / Online Assistance

ITS Customer Services provides two options to contact a customer service agent and work directly with them to resolve a computing issue that you are experiencing.

  • In-person or online assistance via reservation is available at Tech Help @ The Hub.
  • Tech Help Chat is also available in UK Account Manager (ukam.uky.edu)

More information about both of these options is available at Where can I get tech help? in the Tech Help Center.