linkblue Account

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linkblue Account

linkblue Information

Account Manager
linkblue account locked?
Activating linkblue account

What is your linkblue account?

Information Technology Services created the term linkblue to define the user account (user ID and password) used to connect to many campus-wide systems, including myUK, Canvas and Degree Planner.

Your linkblue account is created within two business days of when you are accepted as a student or entered into payroll as an employee. The linkblue account must be activated in the Account Manager in order to login to any of the services.

Finding Your linkblue Account Information

Students

Your linkblue username and Student ID number (UKID) should be provided in your Acceptance Letter from the University of Kentucky. If you have received your Acceptance Letter, but have not yet received your linkblue and UKID, you may contact Customer Services.

Faculty & Staff

Your UK linkblue username and UK ID number should be provided to your hiring official who will relay this information to you. If your hiring official has not received your user ID please contact Customer Services.

linkblue | Account Manager

Using Account Manager
University Machines
Password Self-Reset
Administrative Reset

Using the Account Manager

Note: if your computer is connected to the Active Directory, you may not need to use the Account Manager to change your password. Please see Changing your password on a University domain machine for more information.

Open a web browser and navigate to the University of Kentucky home page.
Click "Resources", then linkblue
select Account Manager from the navigation pane on the left
Enter linkblue login id
Enter your Password
NOTE: Your expired password can be used in Account Manager to gain access to set new password
Click Log in
On the Account Manager page, click the "change" hyperlink beside any account setting needing update

Change Your linkblue Password

Log in to Account Manager
Click change beside "Password Expires In:"
Enter current password into the Old Password field
Enter new password and reenter to confirm new password
Click Submit Changes
NOTE: Follow password creation restrictions.

After changing your password, please wait 5 to 10 minutes before attempting to log into any additional resources to allow your password time to propagate.

Users of University Machines

NOTE: Users of machines owned by the University of Kentucky may want to check to see if their machine is a member of the Active Directory before changing their password.

Machines in the Active Directory commonly include, but are not limited to, front desk machines in the dormitories and desktop workstations of faculty and staff. Student computers in the Student Computing Labs are not affected.

Changing your password on a University domain machine

Users of machines in the Active Directory may follow the following steps in order to change their password

Log in to the machine
On your keyboard hit the Ctrl-Alt-Del keys simultaneously.
Click the Change Password Button
Enter your Current Password where prompted for your old password
Enter a new password and confirm it where prompted
Click OK

After changing your password, please wait 5 to 10 minutes before attempting to log into any additional resources to allow your password time to propagate

Using Password Self-Reset

Users who have previously configured their password Self-Reset questions can use the UK Account manager to initiate a password self-reset. This is the preferred method for resetting your password as it will immediately change you password to the new value, allowing you to access your account without delay

Log in to Account Manager
Click 'Forgot Your Password?'
Enter your userID where prompted
Click the 'Next' button
Answer your self-reset questions. Note: if you get an error: your questions may not have been configured, you may have an incompatible browser, or your questions are no longer properly configured. You will need to contact Customer Services to request an administrative reset of your password.
Click 'submit answers' to continue.
If you successfully answer your questions you will be promted to create a new password. Carefully read the password guidelines and create a new password.

After changing your password, please waith 5 to 10 minutes before attempting to log into any additional resources to allow your password time to propagate

Requesting an Administrative reset of your password

If you have forgotten your password and are unable to complete the password self-reset procedure, you will need an administrative password reset. This will forcibly set your password to the default password. To request an administrative password reset, please use of the following methods:

Call Customer Services at (859) 218 Help(4357)
Students can visit the lab consultant of most Student Computing labs
Bring a photo ID to Tech Help @ the Hub in the basement of William T. Young Library
You may also send an email to 218help@uky.edu including:
- Full name
- UKID
- Login ID
- Birthdate
- If any of the above is not available, you must also include the mailing address on file with university HR and/or the Registrar's office to verify your account
Medical Center Users can contact MCIS at 859-323-8586

Once your password has been reset, you should immediately change your password from the default

859.218.HELP (4357)

linkblue | Account Locked

Why is my linkblue account being locked?

As a security precaution, your linkblue account will be locked if multiple unsuccessful log-in attempts occur. Since your computer, mobile phones, or tablets will often store your linkblue password, account owners may experience a lock-out of their account after they change their linkblue account password.

Here are some of the possible reasons for an account being locked

You will need to update your linkblue account password with your mail app on your mobile phones or tablet devices (iPhones, iPads, Android devices, Windows phones).
Mapped drives on your Windows computer will store your password. Please remove and re-add any mapped drives.
Print queues will store your password. Update all passwords with your print queues.
Any database or remote connection that stores your linkblue password.
Lync and Skype for Business will store your password
Voice Mail going to your mobile device
Remember that you will need to check these items on all of your computers (home, office or decommissioned hardoware) or mobile devices

If your account is locked:

Wait 30 minutes as the system will unlock your account automatically
Call 218-HELP (4357)

linkblue | Account Activation

How do I activate my linkblue account?

Visit the linkblue Account Manager (https://ukam.uky.edu)
Click Start Here
Enter your linkblue username and default password.
Click Login.
Click Next. Enter your current/default password, then set up your new password.
Set up your password recovery options. At a minimum, please create a set of three (3) Self-Reset questions.
Personalize your University Email Address. Usually this is your firstname.lastname@uky.edu by default, though you can change it.
Please note that in addition to this University Email Address, your linkblue username@uky.edu is also a valid email address. Email sent to it will be delivered to your Office 365 mailbox.
Choose your preferred email service. Microsoft Office 365 and G Suite for Education are both available.
A Microsoft Office 365 mailbox is created for all students, faculty, and staff automatically, and is the preferred mailbox for all faculty and staff.
Select your Mail Delivery Location for email, usually Office 365 or Google.
An overview of your account details will be displayed. Please review and make changes, if necessary.
Click Finish to complete activation of your account.

859.218.HELP (4357)

linkblue Account

linkblue Account

linkblue Information

What is your linkblue account?

Finding Your linkblue Account Information

Information Technology Services

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