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Adobe Software Licensing Program FAQ

General | User Licenses | Students | Employees | IT Staff


General

What’s new in the new contract?

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UK’s new Adobe contract adds Creative Cloud services to all employee accounts and increases Creative Cloud storage to 100GB for all users.

Students and employees will be migrated to named user licenses managed directly by UK and accessible to users through single-sign on (SSO) with their existing UK linkblue username and password. Serial license keys will still be available for administrators of shared computers (labs, classrooms, public workstations, etc.)

When does the new contract take effect and how long is the contract period?

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The new Adobe contract took effect on November 3, 2017 and runs through November 2, 2020.

Who is covered under the new contract?

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All active UK employees and currently-enrolled students. Incoming students are eligible after enrollment and activation of their linkblue account.

Alumni, retirees, emeritus faculty, contract employees, and students enrolled exclusively in non-credit bearing classes are not covered under this contract.

What applications are included?

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All previously licensed Adobe products will remain covered covered by the new named license contract. This includes:

All Creative Cloud desktop applications, including Acrobat DC, Photoshop, Illustrator, InDesign, Premier, and more (all users)

Captivate (licensed separately, employees only)

Presenter (licensed separately employees only)

Acrobat DC will remain available as a stand-alone license for those who do not need other Creative Cloud applications (all users)

What cloud services are included?

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The new contract will offer individual users with named licenses (both employees and students) 100GB of Creative Cloud storage, synchronization of application preferences and Creative Cloud assets across multiple devices, and access to Adobe Creative Cloud mobile apps.

Cloud services will not be available on computers that use Creative Cloud serial license keys, and are not included with installations of separately licensed products like Captivate or Presenter.

Do Adobe Creative Cloud applications run in the cloud or require an internet connection to work?

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No. The Adobe Creative Cloud applications are installed on and run from individual computers just like previous versions.

An internet connection is only required to download the software and for license verification at least once every 30 days. Otherwise, the software can be used offline.

What are the system requirements for the latest versions of the Adobe software?

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Adobe Creative Cloud system requirements (Windows and Mac)

Captivate system requirements (Windows and Mac, licensed separately)

Presenter system requirements (Windows only, licensed separately)

Where can I go for more information and/or Adobe software training?

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On campus:

The Media Depot @theHub - Young Library (students)

The Faculty Media Depot - King Science Library (faculty)

UK HR Training and Development - McVey Hall (employees)

Online:

Adobe Creative Cloud FAQ

Adobe Learn & Support - tutorials, manuals, troubleshooting, and more

Adobe TV - video tutorials

Adobe Education Exchange - instructional and professional development resources for instructors

User Licenses

What is a “named license”?

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It’s a license that is provided to an individual user, as opposed to a generic serial license key that is used by many users. Your named Adobe license will be tied to your UK linkblue username and will allow you to download, install, and use Adobe Creative Cloud software on UK-owned AND personal computers.

What is a UK-managed Adobe enterprise account?

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It’s an Adobe account created for you by the University of Kentucky. Your Adobe software license(s) will be attached to this account.

What are the benefits of named Adobe licenses?

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Benefits include access to Adobe’s Creative Cloud features and services, as well the ability to install Adobe Creative Cloud applications on personal devices for non-commercial use.

Are there any limitations with named Adobe licenses?

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Users with named licenses can install Adobe Creative Cloud software on as many computers as they like. However, each user will only be able to sign in to two computers simultaneously. Attempting to sign into a third computer will prompt automatic logout on the other two computers, allowing the user to switch computers with ease. Automatic logout does not close any currently opened Adobe Creative Cloud applications or interrupt any ongoing tasks, such as rendering or encoding; it simply means that the user cannot launch any additional Adobe apps or access Creative Cloud services or assets on that computer without signing back into Creative Cloud.

Who should use named Adobe licenses?

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Students who want to use Adobe Creative Cloud software on personal devices

Employees who need Adobe Creative Cloud software for work AND who are the primary user of a UK-provided computer

Employees who want to use Adobe Creative Cloud software on personal devices

Who should use traditional keyed Adobe licenses?

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IT or Admin staff maintaining departmental or lab workstations, classroom computers, public terminals, and other shared computers.

Employees and students who exclusively use Adobe applications on lab, classroom, or other shared computers. Software on these computers will be licensed by IT administrators and will not require a named Adobe account to use.

Users of Captivate and Presenter, which are not included with Creative Cloud and will continue to require a traditional license key.

I already have an Adobe account. Do I need a separate UK-managed enterprise account?

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Yes. Adobe differentiates between consumer accounts, which are created and managed by individuals, and federated enterprise accounts, which are created and managed by companies and institutions like UK. Your named Adobe license will be attached to your UK-provided Adobe account.

How do I get a UK-managed Adobe account with an Adobe license?

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Employees and students can request a licensed enterprise account by completing the Adobe Creative Cloud request form located on UK Software Downloads (download.uky.edu).

How do I sign into my UK-managed Adobe account?

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Use your linkblue username@uky.edu email address and linkblue password to sign into your UK-provided Adobe account.

Do named licenses expire? Can I renew my license?

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Named licenses attached to UK-managed accounts will be good for one year from date of request. You will receive a renewal notice at least 30 days prior to your expiration date. Named licences can be can renewed each year for the duration of our current contract.

My existing Adobe account uses my UK email address. How do I tell them apart?

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When you sign in on Adobe.com or though the Creative Cloud desktop app, you will be asked to select whether you want to log in with your consumer account or your enterprise account.

Alternatively, you can change the email address on your consumer Adobe account to a different address, or a different form of your UK address, such as firstname.lastname@uky.edu.

How do I move my Creative Cloud assets between my UK-managed Adobe and my consumer account?

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Follow this step-by-step Adobe asset migration guide.

I have an Acrobat-only license but need additional Adobe applications. Can I change my license type?

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Yes, To switch between an Acrobat-only license and a full Creative Cloud license, simply resubmit the Adobe Creative Cloud license request form on UK Software Downloads (download.uky.edu) and check the boxes for the additional applications you’re planning to use.

What happens to my UK-managed Adobe account and license when I leave the university?

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If you leave UK, you will lose access to your UK-managed Adobe account shortly after your last semester of enrollment or date of separation. You should back up your Creative Cloud assets to another folder on your personal computer in advance as you will not be able to access them without your UK-managed Adobe account. To locate your Creative Cloud asset folder, see Adobe’s Specify Sync Location support document.

Students

How has the licensing process for students changed under the new contract?

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Previously, students obtained pre-paid redemption codes for a 12-month Adobe Creative Cloud subscription via OntheHub, then apply those redemption codes to consumer Adobe IDs they had to create themselves.

Under the new licensing program, students can simply request a UK-managed, fully-licensed enterprise Adobe account through a form on UK Software Downloads (download.uky.edu), then sign into Adobe.com with their linkblue username and password to download and install Adobe applications.

Do I have to pay for an Adobe license?

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No. Student software licenses are paid for with a portion of your student technology fees. There is no additional charge to request an account or download software.

Do I have to be a full-time student to get a license?

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No. All students enrolled in credit-bearing courses are covered by UK’s Adobe contract, regardless of overall status.

How do I get an Adobe license?

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Submit the Adobe Creative Cloud request form located on UK Software Downloads (download.uky.edu) to request a UK-managed Adobe enterprise account and a license for the full Adobe Creative Cloud suite or just for Acrobat Pro.

I already have a UK-provided license for Creative Cloud. Can I keep using it an When will it expire?

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Yes, students who have previously redeemed a 12-month Creative Cloud membership code from OnTheHub can continue to use their consumer-licensed version of the Adobe Creative Cloud Apps until their license expires. To find your plan’s expiration date, log into your existing consumer Adobe account on Adobe.com and select Manage Account.

Are there benefits to switching to a UK-managed Adobe account before my current license expires?

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If you use Creative Cloud asset storage, your space will increase from 2GB to 100GB.

You will be able to log in with your linkblue username and password instead of having to remember a separate Adobe username and password.

Employees

This FAQ section contains information for individual users. If you are IT staff or an administrator of shared computers, please also see the IT Staff tab.

I already have Adobe software on my UK-provided computer. Do I need a named license?

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Yes. All employees who use Adobe software for work AND have a UK computer assigned to them will need to get a named license.

I use Adobe software for work, but only on a shared computer. Do I need a named license?

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No. Shared computers will continue to use a serial license key, so you won’t need a named license unless you want to use Creative Cloud apps on a personal computer.

I use Adobe Creative Cloud applications on my personal computer. Do I need a named license?

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Yes. Having a named license allows you to install Creative Cloud on your personal computer(s).

I only use Captivate and/or Presenter. Do I need a named license?

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No. Captivate and Presenter are licensed separately and are not part of the Creative Cloud suite, so neither an Adobe account or named license is required.  These applications can be downloaded from UK Software Downloads (download.uky.edu).

How soon do I need to get a named Adobe license?

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Employees can begin requesting named licenses immediately. In spring 2018, ITS will begin working with college and department IT staff to remove site license keys from computers assigned to individual users and ensure that all employees have the appropriate named license for their needs.

For further information on the migration timeline for your area, please contact your local IT staff.

How do I get Adobe software?

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Employees whose computers are managed by college or department IT staff should check with their local IT staff about the process in their department.

If you have administrator rights to your work computer, or you are installing software on a personal computer, you can get all your applications directly from Adobe and use your UK-managed Adobe account to activate them. Complete instructions are available on Adobe’s support website.

Do I need administrative access to install Adobe software?

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In general, yes. However, if you use a managed computer, your local IT staff may have configured your Creative Cloud desktop app so that you can install and update your Adobe software even without full administrative rights. If this is not the case, please contact your local IT staff for assistance.

What if my computer doesn’t meet the system requirements to use the software?

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Please contact your local IT staff for assistance.

I upgraded to Creative Cloud 2018 and my apps reverted to trial mode. How do I relicense them?

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Complete the Adobe Creative Cloud license request form on UK Software Downloads (download.uky.edu) and then log into your Creative Cloud desktop app with your UK-managed licensed Adobe account.

Where can I use my UK-managed Adobe account and named license?

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Employees can use their licensed enterprise account to activate Adobe applications on their UK-owned workstation and on their personal computers and mobile devices.

Individuals should not use their named license on computers that they do not primarily manage or own, e.g. a shared UK computer, a friend’s computer, etc.

Does this contract cover personal use of Adobe products?

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Yes, the named license contract covers the use of Adobe Creative Cloud apps by UK employees for non-commercial purposes.

What happens to my UK-managed Adobe account and license if I leave UK?

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If you leave UK, you will lose access to your Adobe account immediately after your date of separation. You should back up any personal Creative Cloud assets to a personal computer prior to the last day of your last semester.To locate your Creative Cloud asset folder, see Adobe’s Specify Sync Location support document.

IT Staff

This FAQ section contains information for college and department IT staff and administrators of shared computers. For information for individual users, please see the Employees tab.

Which computers/users should use UK-managed Adobe enterprise accounts and named licenses?

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All computers that have a single primary user or multiple regular users with their own personal user accounts should use named licenses.

Which computers/users should use UK’s Creative Cloud serial license key?

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Shared computers, such as those in labs, classrooms, and public areas. Shared workstations that are used by a large number of employees or employees who do not have their own personal user accounts should also use serial keys.

Where do I get Adobe software?

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A customized version of the Creative Cloud desktop app is available on UK Software Downloads (download.uky.edu). This version of the app includes elevated privileges for non-admin users so they can install Adobe applications and updates themselves. This version is recommended for most computers deployed to individual users.

For tighter control over installed applications and updates, use the standard version of the Creative Cloud desktop app, available from Adobe.com.

Creative Cloud application installers can be downloaded directly from Adobe.com using the Creative Cloud desktop app. Special multi-app installer bundles can be requested from ITS Customer Services if needed.

Captivate and Presenter are available via licensed bundle installers from UK Software Downloads (download.uky.edu)

How do I license shared computers?

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Use the Adobe CC License Package, available for IT staff from UK Software Downloads (download.uky.edu).

How does a user’s Creative Cloud storage space work on a local machine?

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Adobe creates a local folder in the user’s home directory and syncs all Creative Cloud assets to it. This folder is hidden if the user logs out of the Creative Cloud desktop app, but the content is not deleted from the local drive.

How do I prevent users from logging into Adobe accounts on shared computers?

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Uninstall the Creative Cloud desktop app.

Note: without the Creative Cloud desktop app, software updates will have to be pushed to the computer, so this solution works best with devices that are actively managed or infrequently updated.