Adobe Software Downloads

Frequently Asked Questions

  • All active UK employees and currently-enrolled students. Incoming students are eligible after enrollment and activation of their link blue userIDs.
  • Alumni, retirees, emeritus faculty, contract employees, and students enrolled exclusively in non-credit bearing classes are not covered under this contract.
  • The contract is valid for 3 years, until October 2017. During this period, ITS will evaluate campus needs and usage of the Adobe software under this new licensing model.
  • No. The Adobe Creative Cloud applications are installed on and run from individual computers just like previous versions.
  • An internet connection is only required to download the software and for license verification at least once every 30 days. Otherwise, the software can be used offline.
  • Consumer subscriptions to Adobe Creative Cloud have two parts:
    • Desktop applications
    • Online collaboration services and content libraries that extend the functionality of those applications.
  • UK's enterprise term license agreement (ETLA) includes coverage for the desktop applications only. However, Adobe offers a free Creative Cloud membership that includes a limited set of cloud services.
  • Membership accounts are required for employees. Students activate their membership accounts as part of the process of obtaining their software.
  • Students can obtain one (1) pre-paid redemption code for an individual license for the Adobe Creative Cloud suite from OnTheHub, UK’s academic software store.
  • OnTheHub is accessed through the UK Download website.
  • Individual licenses are good for one (1) year and can be renewed annually while an enrolled student.
  • Each license can be used on two (2) computers concurrently.
  • For complete instructions on how to get your redemption code, activate your license, and download applications, please see our complete Adobe Creative Cloud Student Installation Guide.
  • Active students can obtain another pre-paid redemption code for an individual license for the Adobe Creative Cloud suite from OnTheHub, UK’s academic software store when their current license has expired.
  • OnTheHub is accessed through the UK Download website.
  • Individual licenses are good for one (1) year and can be renewed annually through OnTheHub while an enrolled student.
  • Each license can be used on two (2) computers concurrently.
  • For complete instructions on how to get your redemption code, activate your license, and download applications please see our complete Adobe Creative Cloud Student Installation Guide. Repeat steps 1 and 2 with your new license to complete your renewal.
  • Yes, you will have to create an Adobe account to activate your 1-year license.
  • Your license will remain active until it expires at the end of one (1) year, but you will not be able to renew it unless you re-enroll at UK.
  • The UK site license has been expanded to include additional Creative Cloud applications, such as Premier Pro, After Effects, and Audition.
  • Coverage for certain non-Creative Cloud apps, such as Captivate and Presenter, has been extended for an additional 3 years.
  • No. The contract extends the licensing period for previously covered applications, however, ITS recommends that you install the latest version of the software that your computer will support in order to take advantage of new software features and options. Employees whose computers are managed by college or department IT staff should contact their IT staff for assistance.
  • Installers for site-licensed copies of Adobe software are available on the UK Download website.
  • Employees whose computers are managed by college or department IT staff should contact their IT staff for assistance.
  • You may need to reapply the UK site license key after upgrading. To do so, visit download.uky.edu and search for "Adobe CC License Package." Download and unzip the package, then run the AdobeSerialization script to install the latest license key.
  • Note: You may need to reboot your computer afterwards for the license key to take effect.
  • The installers for Acrobat Pro, Photoshop, and all Creative Cloud bundles include the Creative Cloud for Desktop application.
  • This utility allows you to update and manage your Creative Cloud software, including downloading additional applications directly from Adobe.
  • For more information and instructions, visit Adobe's website.
  • Yes. If you do not have administrative access to your computer, please contact your college or department IT support staff for assistance.
  • Yes. Site-licensed copies of the Adobe Creative Cloud desktop applications installed from the UK Download website require an Adobe account to use the programs.
  • Use of the Creative Cloud for Desktop application to download additional applications directly from Adobe (optional) does require an Adobe account, which can be created the first time the application is launched.
  • Employees should use their UK email address to create the account.
  • Yes. Active employees may install the site-licensed software on one (1) personally-owned computer that used for work-related purposes.
  • However, if you leave the university, you will no longer be eligible to use the software and must delete it from your personal device immediately.