New Call Transfer System for Main UK Phone Number

December 08, 2020


Starting Dec. 15, 2020, University of Kentucky Information Technology Services (ITS) will implement a new call transfer system, Parlance, for the main university phone number (859-257-9000).

Customers who call the main university phone number will be asked to say the name of the UK employee or department they wish to speak to. Parlance uses sophisticated voice recognition to automatically transfer the call to the UK employee or department referenced. This system allows for a faster call transfer experience without the need for a call agent to transfer the call manually.

The Parlance system transfers calls to the phone number listed in myUK Employee Self Service (ESS). For instructions on how to add or edit your work phone number for this system, see How To Update Work Locations and Phone Numbers in ESS on myUK in the Tech Help Center. For employees who would like to forward their work number to a personal number, see How Do I Forward My Work Phone to My Personal Phone when I am off campus?

For 24/7 immediate assistance, please contact ITS Customer Services at 859-218-HELP (4357) or visit the Technology Help Center at http://techhelpcenter.uky.edu. For assistance with non-urgent matters, email 218help@uky.edu.

Article via UKNow here.