The Division of Networking & Infrastructure within University of Kentucky Information Technology Services (ITS) is responsible for all wired networking, wireless networking, and voice communications for the entire enterprise.
The Network Operations team supports wired and wireless network operations comprising management and deployment of physical, virtual, and logical networks across the University. This includes internet services along with wired and wireless network access. This team maintains visibility and support functions through the Joint Services Operations Center (JSOC). The Network Operations Team is also responsible for IP address management (IPAM), domain name services (DNS), cybersecurity device management & virtual private networking devices (VPN). Information Technology Services (ITS) emphasizes security, stability, and performance to deliver network services with the University’s student, patient, and business needs in mind.View the 2019 JSOC Annual Report
The Network Engineering team ensures the design and construction of the network to meet the business needs of the enterprise while also considering technical considerations like security, scalability, resiliency, and redundancy. This team creates design and implementation plans for wired and wireless access to the local area network (LAN), expansion of LAN services through the wide area network (WAN), and shared access to public and partner resources through the Internet edge and remote access tiers of the network. The Network Engineering team’s goal is to create a network that positively impacts the lives of our students, faculty, staff, and community-- enabling them to achieve their own measures of success. By staying current in the design and implementation of modern-day technologies like routing, switching, and firewalling, they also remain well-versed in emerging technologies like software defined networking (SDN), next-generation firewalling, and virtual networking. This team looks for ways to streamline implementation of new technologies and integration emergent technologies.
Infrastructure Operations comprises technician teams handling incident resolution and service requests involving fiber optic cable, copper cable plant, network data access, and other physical voice and data infrastructure throughout campus and HealthCare. The Infrastructure Operations Team also provides voice and video communications in the form of IP telephony and standards-based IP video. This comprises over 20,000 phones and the subsystems that support these devices including enhanced 911, voicemail, contact center operations (agent-based calls), auto attendant systems, videoconferencing, emergent/non-emergent paging systems, and other adjunct systems.
The Geotechnical Team leverages the use of multiple geographic, geological and scientific technologies to obtain, analyze, and disseminate information regarding the physical properties of interior infrastructures, the earth, soils, foundations, and subsurface structures for the purposes of investigating and evaluating their condition, location, integrity and interactivity. The Geotechnical team develops and maintains geographically enriched information systems that allow users to interact with critical datasets through a map-centric environment. Those products are used campus wide to support departments such as Network Infrastructure, Utilities and Energy Management, Capital Projects Management Division, and Grounds.
The Geotechnical team, along with counterparts in the Geospatial team, has received international recognition from the Environmental Science Research Institute for industry leading efforts in consolidating technologies that harness the power of geographic information. Those efforts continue today as they incessantly seek opportunity for improvement of their products and services to meet the needs of students, faculty and staff.Geotechnical Services Hub
The Infrastructure Projects team engages with the campus community to collaborate on network and telephone solutions. A key focus is the delivery of network resources for new construction, building renovations, upgrades and equipment lifecycle refreshes. This includes sizing and installation of switch equipment, wired data ports, wireless access points, cabling pathways, and phone hardware.