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Complaints and Appeals

Parking and Transportation Services (PTS) is committed to serving the campus community through responsive, sustainable and reliable access to infrastructure and mobility solutions at the University.

PTS has a formal appeals process to review disputed parking citations and impoundments. All persons receiving a citation have the right to appeal within 10 days from the date of the citation, and all citations must be paid in full before an appeal may be submitted.

For other matters related to your customer experience, including complaints and recommendations involving our staff members, facilities and equipment, online services or other aspects of your experience, contact PTS via email. Email us at ukparking@lsv.uky.edu, ukbuses@lsv.uky.edu or ukbikes@lsv.uky.edu, depending on the topic of your complaint.

Student Complaints
Students wishing to file a complaint may follow the procedures outlined above, or may lodge their complaint through the Division of Student Affairs for all matters other than citations and impoundment appeals.