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Student Success

How does UK’s relationship with Apple support student success?

UK evaluated the technology and verified that the iPad will provide the most secure and flexible learning platform for student success. The devices will be pre-configured with iOS apps that are designed UK students and aimed at helping them achieve a high level of academic success. By providing the technology to all incoming students, UK is leveling the digital playing field so that every student has access to the same technology.

Moreover, we believe we can leverage technology in new and innovative ways to:

  • Improve mental, physical, and financial wellness among students;
  • Jumpstart and ease the transition from high school to college before students step on campus;
  • Create a digital career portfolio and resumé that will serve them throughout their four years and beyond;
  • Shrink the barriers of the digital divide inside and outside the classroom;
  • Develop proficiencies in coding and app development; and
  • Build communities and link students to each other.

Why is UK providing an iPad Air to every first-year student?

Beginning Fall 2019, every degree-seeking, first-time student who comes to UK will receive an iPad Air, Keyboard, and Apple Pencil. The devices will be pre-configured with iOS apps that are designed for UK students to help them succeed at the University.

Do I need to bring it to class?

It is highly recommended that the iPad be utilized in class, and some coursework may focus on certain apps or iPad-specific software. Feel free to discuss options with your individual instructors, should this become an issue.

Eligibility and Logistics

Am I eligible to receive an iPad?

You are eligible to receive an iPad if you are an incoming degree-seeking, first-time student.

This includes:

  • Full Time and Part Time students
  • Students who have accumulated sufficient credit hours to be classified as a sophomore or junior (via dual credit, AP, IB, CLEP, etc.) but meet the above criteria
  • Students who start at UK in Summer 2021 but meet the above criteria
  • Transfer students are eligible to receive an iPad. 

When will I receive my device?

For the Fall 2021 semester, incoming, first-year degree-seeking students will have the option to receive their iPad and accessories during K Week. Students will receive an email at their UK email address with more information after attending an orientation and is confirmed. 

Does the iPad belong to me?

The iPad is considered university property until your graduation. Upon graduation from the University of Kentucky, ownership will transfer to you. If you leave the university for any reason prior to graduation, you are expected to return your iPad or purchase it at its depreciation value. You may not sell or otherwise change ownership of the iPad at any time.

Am I required to use the iPad?

It is highly recommended that the iPad be utilized in class, and some coursework may focus on certain apps or iPad-specific software. Feel free to discuss options with your individual instructors, should this become an issue.

I have a disability that may affect how I use my iPad. Does that iPad have accessibility tools?

UK’s Disability Resource Center is available to help you through available options. You can set up an appointment by calling 859-257-2754, emailing, or by visiting their website at

What happens if my iPad is lost or stolen?

If your equipment is stolen, it is your responsibility to report it to the police and communicate with the Smart Campus about options. UK IT Staff will be able to disable the device remotely, making it unusable until returned.

If your device is lost, you will have to pay for the equipment. Students will still have the option to purchase another device from us for $779.23 (while supplies are available). If your Apple Pencil or Keyboard has been lost you will have to pay or replace the item.

For more information please contact us at

Do students get to keep their iPads after graduation?

When students graduate, all University of Kentucky management will be removed from the iPad, and ownership of the device will transfer to the student. For this reason, it is important that students utilize an Apple ID and cloud services.

Will students have to pay for repairs or replacements?

AppleCare+ is included with every device. Should you have any trouble with your iPad, please contact IT Tech Support at (859)-218-4357 or by email at

UK's Information Technology Services (ITS) organization will manage the infrastructure aspects of this initiative for UK and will provide the customer service that will serve the students if and when they encounter issues with the technology. We are committed to ensuring this is not a financial impediment for our students, and we've designed the initiative to deliver a high-quality customer service experience to our students, as part of their first-year experience. More information will be made available prior to the iPads being issued.

For more information, visit How to Back Up Your iPad Air.

Does this mean UK is a Mac/Apple campus? (Do students need a Mac?)

Students are not required to have an Apple device to take classes at UK. Further, students are not required to purchase any additional technology, nor are they prohibited from bringing other laptops, tablets, or other forms of technology to campus.

Do I still need a laptop?

Please check with your college or department to determine any major-specific technology requirements. The university does not require students to purchase or own a laptop. Check here for the current Student Hardware & Software Guideline in the Technology Help Center.

What if I already own an iPad or another tablet?

Students are not required to use UK-issued iPads. However, the iPad you will receive from the University of Kentucky will be set up differently than your personal devices. This iPad can be used the same way as a personal device, however, it includes specific features made available to you as a University of Kentucky student. If you are not a student and are planning to purchase an iPad for use within the UK iPad Initiative, we will need to purchase and set it up for you. Email us at to learn more.

What if I transfer or withdraw from the University of Kentucky?

If you withdraw or transfer from the University of Kentucky you must either return the iPad and all related accessories or purchase the equipment at its depreciated value. For more information on how to return or purchase your device refer to the question below “How do I return or purchase my iPad?"

How do I return or purchase my iPad?

If you’ve received an Apple iPad, keyboard, and pencil through the Smart Campus Initiative at the University of Kentucky but are now transferring or withdrawing from the university, you will need to either return or purchase the iPad and accessories at the calculated depreciated value. For more information please visit iPad Return and Purchase.

iPad Return: 

If you would like to return the iPad and accessories, you will not be charged for your device.

Our Support Center will be closed in response to COVID-19, we ask that you mail your device and all the accessories including cords to: 

Chris Wilson

Peterson Service Building, Room 122

411 S. Limestone, Lexington, KY 40508 

Purchase at Depreciated Value: 

If you would like to maintain ownership of your technology after you leave the University of Kentucky, you have the option to purchase your device and its accessories at a depreciated value. To determine the value and initiate the purchase, please email us at

After purchasing the device, we will remove the device management system and you will be able to use your iPad the same way as any of your other personal devices. For this reason, we strongly encourage you to utilize an Apple ID and cloud services


What equipment are students receiving with this initiative?

Beginning fall 2019, all degree-seeking, first-time students will receive an iPad Air, keyboard, and Apple Pencil.

What apps come on the iPad?

A core set of apps will come pre-configured on the device. The iOS apps are aimed at helping students achieve a high level of academic success. The programs are designed to prepare them for college work and life.

For more information, visit What apps come on the iPad? in the Tech Help Center.

What can students download on the iPad?

Students may customize their iPad with technology for both learning and personal life. The devices are theirs to customize and use for classes, FaceTime family and friends, or watch their favorite content. UK encourages students to utilize the iPad for both school work and personal life. It is recommended that students utilize an Apple ID and cloud services.

For more information, visit What can students download on the iPad? in the Tech Help Center.

Will students be monitored by the University?

The mobile device management (MDM) system we use can obtain information on installed apps but cannot trace any information on when, where, or how you are using apps. UK manages your device with the MDM, and it will alert us if you try to do something illegal, like jailbreaking your device. We have the ability to disable your device if we are alerted to these activities.

For more information, visit Will students be monitored by the University? in the Tech Help Center.

What if I forgot my Apple ID password?

You will need to reset your password through Apple. You are not required to have your Apple ID and password to pick up your iPad. Visit Apple's ID Support for assistance with your Apple ID set up or password reset.

How can I get additional hands-on support?

Hands-on technical support is available in 122 Peterson Service Building, from 7:30 a.m. -4:30 p.m. Additional support is also available at Tech Help @ the Hub in the basement of W.T. Young Library. 


Funding the Program

Will this impact tuition?

This initiative has no impact on tuition. Over the last several years, the University has undertaken an initiative to generate additional revenues and savings through efficiency programs. For example, UK has developed an energy program in buildings throughout campus to more efficiently heat and cool facilities, which is generating significant savings. Those kinds of initiatives are creating revenues that the institution can re-invest into student success programs such as the Smart Campus Strategy. As such, tuition will not be impacted.

Moreover, between this current year and next year, UK will have the lowest tuition rate increases in more than 30 years, while investing a record amount in scholarship and financial aid that doesn't have to be repaid by students.

UK raised the $1.5 million for the iPads through campus efficiency projects. What are they?

UK has generated millions in savings over the last several years through greater efficiency in business operations. For example, UK has undertaken a campus-wide project to ensure that buildings use energy more efficiently. That program is generating significant savings. UK is using those resources, generated through cost savings, to fund this program. As such, tuition will not be impacted.