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Returns

If you would like to return the iPad and accessories, you will not be charged for your device. Below is the list of all the items that must be returned.

  • iPad
  • Keyboard
  • Apple Pencil
  • Power Block
  • Lightning Cord

Before returning your device, please remove any personal information. We will inventory your items and remove your user information from the device. You will receive an email to your UK email address once we have processed your return. 

 

In-person drop-off - iPad Return Form Download

The Cornerstone Building, Front Desk | Monday - Saturday: 8:00 a.m. -  8:00 p.m. 

 Located next to Parking Structure 5 (South Limestone Garage) at the corner of South Limestone and Winslow.

 

Mailing your technology - iPad Return Form Download

You may use any shipping carrier and packaging to return your iPad and accessories. Be sure to include the iPad Return Form with your device.

Note: The Smart Campus Initiative is not responsible for shipping costs.

Mail your device, all the accessories including cords, and iPad Return Form to: 

Chris Wilson

Peterson Service Building, Room 124

411 S. Limestone St, Lexington, KY 40508

 

 

Purchase at Depreciated Value

If you withdraw or transfer from the University of Kentucky you have the option to purchase the iPad and all related accessories at its depreciated value to keep ownership.

After purchasing your device, we will remove the mobile device management system and you can continue to use your iPad as you would with any other of your personal devices.

It can take up to two weeks after payment for management to be removed from your device. Management cannot be removed from your device until we receive the check and process your payment. A customer support ticket will be opened on your behalf so you will be notified throughout the entire process.  

*Please note that if you attempt to reset your device before it is removed from management, you may get locked out of your device until we complete the removal process.

How do I Pay for my device? - iPad Purchase Form Download

Mail a check with the depreciated value and the iPad Purchase Form to the address below:

Diana Gold

122 Hardymon Building

301 Rose Street, Lexington, KY 40508

 

NOTE: Make the check payable to the University of Kentucky. It is very important to include the iPad Purchase Form in order for us to process your iPad, if you provide just a check it will take longer to identify who the check belongs to. 

 

What is the depreciated value of my device? Depreciated Value Chart

The month you pick up your device, technology begins depreciating in value. The depreciated value is calculated based on when you withdraw from the university. Once the value is calculated it will not decrease unless it is paid, or the device is returned.

To view the depreciated value of your device visit the Depreciated Value Chart.

Removing the Device Management

  1. Update iTunes on your computer to the latest version.
  2. Perform a backup to your computer or iCloud.
  3. Open iTunes on your computer if it is not open.
  4. Connect your iPad to your computer if it isn't already connected.
  5. Simultaneously depress the power button in the upper right-hand corner and the home button. 
  6. Continue holding down the power and home button until the recovery mode screen appears.
  7. Release the power and home buttons.
  8. An update/restore dialog displays in iTunes on your computer.
  9. Click Restore. A confirmation dialog displays.
  10. Click Restore and Update
  11. Your iPad will reset. The welcome screen displays when the reset completes.

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