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Walk-In Assistance

Peterson Service Building, Room 122

Monday - Friday: 7:30 a.m. - 4:30 p.m. Saturday and Sunday: Closed


  • Replace non-working technology provided by Smart Campus
  • Setting up your iPad, Apple Pencil, and Keyboard
  • Tech support  for your iPad, Apple Pencil, and Keyboard

Peterson Service Building

The basement of W.T. Young Library, @ The Hub

Monday - Friday: 10:00 am - 6:00 pm. Saturday and Sunday: Closed


  • Account Setup
  • Password Reset
  • Mobile Device Configuration
  • Software Downloads
  • Software Installation
  • Virus Protection Assistance

Schedule an appointment here.

*Open hours may differ during University holidays, academic breaks, and during Summer and Winter sessions.

The Hub @ WT's

Customer Services

Contact ITS Customer Services for assistance 24/7 at 859-218-HELP (4357).

For non-urgent needs, email

Visit the Technology Help Center to view tech help articles online.

Technology Help Center

Additional iPad Support