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iPad Hardware Issues


Mon-Sat: 8:00 a.m. - 8:00 p.m.

Sun: 12 - 6 p.m


Smart Campus Help Desk located in the UKFCU Esports Lounge.

Located inside The Cornerstone Building.

401 S. Limestone St. Lexington, KY 40506.


  • Setup and replace non-working tech provided by Smart Campus
    • iPad
    • Apple Pencil
    • Keyboard
  • Unlock iPad
  • Reset passcode

iPad Software Issues


24/7 Phone Support



Contact ITS Customer Services for assistance at 859-218-HELP (4357).

Email non-urgent needs,

Technology Help Center for tech help articles.


  • Lock lost/stolen tech provided by Smart Campus
  • Reset forgotten passcode
  • Tech Tips for incoming students

Tech Help @ The Hub

ITS Customer Services provides two options to contact a customer service agent and work directly with them to resolve a computing issue that you are experiencing.

  • In-person or online assistance via reservation is available at Tech Help @ The Hub.
  • Tech Help Chat is also available in UK Account Manager (

More information about both of these options is available at Where can I get tech help? in the Tech Help Center.

Additional iPad Support