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iPad Hardware Issues

Mon - Sat: 8:00 a.m. - 8:00 p.m.

Sun: 12 - 6 p.m.


  • Replace non-working technology provided by Smart Campus
  • Setting up your iPad, Apple Pencil, and Keyboard
  • Tech support  for your iPad, Apple Pencil, and Keyboard

The Cornerstone Building

iPad Software Issues

  • Contact ITS Customer Services for assistance 24/7 at 859-218-HELP (4357).
  • For non-urgent needs, email
  • Visit the Technology Help Center to view tech help articles online.

Technology Help Center

The basement of W.T. Young Library, @ The Hub

Monday - Friday: 10:00 am - 6:00 pm. Saturday and Sunday: Closed


  • Account Setup
  • Password Reset
  • Mobile Device Configuration
  • Software Downloads
  • Software Installation
  • Virus Protection Assistance

Schedule an appointment here.

*Open hours may differ during University holidays, academic breaks, and during Summer and Winter sessions.

The Hub @ WT's

Additional iPad Support