Know Your Rights

Tenant Rights and Responsibilities

Here are some resources that may help you to determine your tenant rights and responsibilities:

 

Student Legal Services

UK Student Government Association sponsors a service that provides assistance for students needing free legal consultation from a local lawyer. For more information, visit http://uksga.org/programs-and-services/student-legal-service/.  

 

Landlord or Property Management Communication

If you and your roommates have made multiple attempts via text, phone, email, or in person to communicate with your landlord or property manager without receiving a response, here are some tips and next steps that might help.

Written Notice

You may chose to send a written request for communication or action. Be sure to keep a copy of the written notice for your records. You must give the landlord or property manager at least 14 days of receiving your written notice to respond. If they should fail to respond within 14 days, then it is encouraged for your to consult Student Government’s Student Legal Service or contact Legal Aid of KY.

Corporate-Owned Property

If you and your roommates have attempted to communicate with the landlord or property manager in at least two different ways without receiving a response and have kept records of the communication, then it is encouraged for your to call the corporate company for the property. Most corporate numbers can be found on the property websites or through an internet search.

Privately-Owned Property

If you and your roommates have attempted to communicate with the landlord or property manager in at least two different ways without receiving a response and have kept records of the communication, then it is encouraged for you to consult Student Government’s Student Legal Service or contact Legal Aid of KY.

Cancellation of a Lease

Keep all communications (notices, text messages, emails, etc.) that your landlord or property manager has given to you in your records with a copy of your lease. This may be needed to assist you if you need to justify the cancellation of your lease. Before discussing a cancellation of your lease, you should consult Student Government’s Student Legal Service or contact Legal Aid of KY.

 

Maintenance Communication

If you report a maintenance issue in your unit, you may receive different types of responses from your landlord or property manager based on the severity of the issue.

  1. Emergency response issues typically include anything related to the property under the lease that is threatening to life, health, or integrity of the property, such as ruptured pipes, electricity outages, exposed electrical wires that are live, and door/window security. These types of issues will typically be addressed immediately.
  2. High response issues typically have a negative impact but are still reasonably livable situations, such as a broken refrigerator, backed up pipes, slow water leaks, and faulty electrical switches. These types of issues should typically be addressed the same or next day.
  3. Normal response issues typically include bug control, lawn or road repair, and mailbox repair. These types of issues should typically be addressed in three to five days.
  4. Low response issues typically include broken towel bars, filter replacements, and stove hood light replacement and will be addressed as the landlord or property manager is able.

 

If the landlord or property manager should fail to respond immediately, be sure to submit a written request for service and keep a copy for your records. You must give the landlord or property manager 14 days within receiving your notice to respond. You are encouraged to contact Lexington Code Enforcement to determine if the issue is a health hazard or code violation.

Landlords must provide essential services: running water, hot water, electricity, and heat.

Note: Repair or damage caused by your negligence or misuse is your financial responsibility. In such cases, repairs will be made by your landlord or property manager, but you will be charged for the cost of labor and materials.