Spring Family Reunion at Keeneland, April 18, 2020 - Canceled
March 16, 2020
Dear UK families,
Given the rapidly evolving situation with COVID-19, we are writing to let you know that last week UK decided to cancel our Spring Family Reunion activities at Keeneland on Saturday, April 18, out of an abundance of caution. We wanted to give you as much notice as possible knowing that many of you have made travel arrangements to visit from out of state.
Last week when we initially announced the cancellation via email and social media, Keeneland had not canceled their spring race meet. We have recently learned that they have now done so and are in the process of automatically issuing full refunds to ticket holders. They are communicating directly with ticket holders and are updating their website related to COVID-19 (www.keeneland.com/COVID19).
While this is disappointing to all who were looking forward to being together for our Spring Family Reunion activities that day, we value the health, safety, and well-being of our Wildcat family more than anything.
We are hopeful that we will all be together on campus this fall for Family Weekend – September 25-27, 2020. We encourage you to make your hotel reservations as soon as possible given the demand for rooms on a home football weekend. Tickets for major Family Weekend events will go on sale this summer, and we will be in touch with ticket details before that time. The best source of information for Family Weekend is our website: www.uky.edu/familyweekend.
If you have any questions or concerns about the Spring Family Reunion, please contact us at firstname.lastname@example.org.
For more information about UK's response to COVID-19, visit www.uky.edu/coronavirus.
Thank you for your understanding and take good care of yourselves and your families!
UK Parent and Family Association
Frequently Asked Questions:
Why was the Spring Family Reunion canceled?
Given the rapidly evolving situation with COVID-19, UK administration felt it best to cancel the Spring Family Reunion event at Keeneland. The health, safety, and wellness of everyone in the UK community is the University's top priority.
How can I get a refund for my tickets?
Patrons who purchased tickets for the Spring Meet will automatically be issud a full refund. Patrons will receive an email notification confirming the refund. Credit card purchases will be refunded to the card used for purchase. Refunds should be receivied within a few days of the confirmation email, though patrons may experience a slight delay due to the high volume.
Can I still go to Keeneland on April 18 even though the Spring Family Reunion has been canceled?
Keeneland officials have announced the cancellation of the track's upcoming Spring Meet, which was scheduled for April 2-24, due to health and safety concerns surrounding the outbreak of COVID-19. Keeneland will continue to provide updates on its website at www.keeneland.com/COVID19.
Will the Spring Family Reunion be rescheduled for later in the spring?
No. Our next Spring Family Reunion will be in April 2021.
Will I be able to get a refund for my hotel or airfare?
UK cannot guarantee that all hotels or airlines will refund reservations. However, we have heard from families that many hotels and airlines are working with customers to accommodate their changing schedules.