Student Concerns and Complaint Procedures

The University of Kentucky seeks to resolve student concerns and complaints in a fair and prompt manner.

Current or prospective distance learning students of the University of Kentucky must first file all complaints through the standard procedure for resolution of student grievances below:

If the distance learning student is not satisfied with the outcome of the institutional process for handling complaints, the complaint may be appealed, within two years of the incident about which the complaint is made, to the Kentucky SARA portal entity  (link is external). The SARA portal entity in the state where the student is located will be notified that the complaint was received and may assist as needed. Resolution of the complaint by the SARA portal entity in the institution's home state is final. 

Examples of types of student complaints that may be brought to a SARA portal entity include, but are not limited to, complaints regarding accuracy of job placement data, tuition or fee information, accreditation, whether a program meets licensure requirements, or course transfer information. Grade appeals and student conduct appeals are not reviewed by the SARA portal entity; Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of the SARA institution’s home state. 

Please click on the state you are interested in to view that state's information:

 

Alabama       

Alabama Commission on Higher Education

http://ache.edu/

 

Alaska           

Alaska Commission on Postsecondary Education     

https://acpesecure.alaska.gov/

 

Arizona        

Arizona State Board of Private Postsecondary Education   

http://azsara.arizona.edu/complaint-process

 

Arkansas      

Arkansas Department of Higher Education   

http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form

 

California (Non-SARA state)

State of California Department of Consumer Affairs

https://www.dca.ca.gov/

 

Colorado

Colorado Department of Higher Education

https://highered.colorado.gov/Academics/Complaints/default.html

 

Connecticut

State of Connecticut Office of Higher Education

https://www.ctohe.org/studentcomplaints.shtml

 

Delaware

Delaware Department of Education

https://www.doe.k12.de.us/sara

 

District of Columbia

Office of the State Superintendent of Education

https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

 

Florida

Florida Commission for Independent Education

http://www.fldoe.org/policy/cie/file-a-complaint.stml

 

Georgia

State of Georgia Nonpublic Postsecondary Education Commission

https://gnpec.georgia.gov/webform/ga-sara-online-student-complaint-form

 

Hawaii

Hawaii Post-secondary Education Authorization Program

http://cca.hawaii.gov/hpeap/hpeap-sara-complaint-process/

 

Idaho

Idaho State Board of Education

https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

 

Illinois

Illinois Board of Higher Education

http://complaints.ibhe.org/

 

Indiana

Indiana Commission for Higher Education

http://www.in.gov/che/2744.htm

 

Iowa

Iowa College Student Aid Commission

https://www.iowacollegeaid.gov/sdrf-start

 

Kansas

The Kansas Board of Regents

https://www.kansasregents.org/resources/PDF/Academic_Affairs/3257-ComplaintForm_SARAinstitutions.pdf

 

Kentucky

Kentucky Council on Postsecondary Education

http://cpe.ky.gov/campuses/consumer_complaint.html

 

Louisiana

Louisiana Board of Regents

https://regents.la.gov/divisions/planning-research-and-academic-affairs/institutional-licensure/sara/

 

Maine

Maine Department of Education

http://www.maine.gov/doe/learning/highered/sara

 

Maryland

Maryland Higher Education Commission

http://mhec.maryland.gov/institutions_training/Pages/acadaff/sara.aspx

 

Massachusetts (Non-SARA State)

Massachusetts Department of Higher Education

http://www.mass.edu/forstufam/complaints/complaints.asp

 

Michigan

Michigan Department of Licensing and Regulatory Affairs

http://www.michigan.gov/lara/0,4601,7-154-61343_35395_35396---,00.html

 

Minnesota

Minnesota Office of Higher Education

http://www.ohe.state.mn.us/mPg.cfm?pageID=2190

 

Mississippi

Mississippi Commission on College Accreditation

http://www.mississippi.edu/mcca/student_complaint_process.asp

 

Missouri

Missouri Department of Higher Education

https://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

 

Montana

Montana University System

https://mus.edu/MUS-Statement-of-Complaint-Process.asp

 

Nebraska

Nebraska’s Coordinating Commission for Postsecondary Education

https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

 

Nevada

Nevada Commission on Postsecondary Education

https://nshe.nevada.edu/administration/academics-student-affairs/sara/

 

New Hampshire

New Hampshire Department of Education

https://www.education.nh.gov/highered/compliance-allegation.htm

 

New Jersey

The State of New Jersey Office of the Secretary of Higher Education

http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

 

New Mexico

New Mexico Higher Education Department

http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx

 

New York

New York Office of College and University Evaluation

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

 

North Carolina

The Licensure Division of the University of North Carolina General Administration

http://www.northcarolina.edu/complaints

 

North Dakota

North Dakota University System

https://www.ndus.edu/system/state-authorization/

 

Ohio

The Ohio Department of Higher Education

https://www.ohiohighered.org/students/complaints

 

Oklahoma

Oklahoma State Regents for Higher Education

http://www.okhighered.org/current-college-students/complaints.shtml

 

Oregon

State of Oregon Higher Education Coordinating Commission

http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

 

Pennsylvania

Pennsylvania Department of Education

http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/State-Authorization-Reciprocity-Agreement-(SARA).aspx#tab-1

 

Puerto Rico (Non-SARA Territory)

Consejo de Education de Puerto Rico

http://www.ce.pr.gov/

 

Rhode Island

Rhode Island Office of the Postsecondary Commissioner

https://www.riopc.edu/page/student_complaint/

 

South Carolina

South Carolina Commission on Higher Education

http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf

 

South Dakota

Attorney Office of the General Division of Consumer Protection

https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx 

 

Tennessee

Tennessee Higher Education Commission

https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html

 

Texas

Texas Higher Education Coordinating Board

http://www.thecb.state.tx.us/index.cfm?objectid=F8696420-1C09-11E8-BC500050560100A9

 

Utah

Utah System of Higher Education

https://higheredutah.org/sara/

 

Vermont

State of Vermont Agency of Education

http://education.vermont.gov/documents/postsecondary-program-complaint-resolution

 

US Virgin Islands

University of the Virgin Islands

http://nc-sara.org/states/virgin-islands ; Contact Camille McKayle at cmckayl@uvi.edu

 

Virginia

Virginia State Council of Higher Education

http://www.schev.edu/index/students-and-parents/resources/student-complaints

 

Washington

Washington Student Achievement Council

http://www.wsac.wa.gov/student-complaints

 

West Virginia

West Virginia Higher Education Policy Commission

http://www.wvhepc.edu/inside-the-commission/special-initiatives/state-authorization-reciprocity-agreement-sara/

 

Wisconsin

Wisconsin Educational Approval Board

http://heab.wi.gov/dlab/students.html

 

Wyoming

Wyoming Community College Commission

https://communitycolleges.wy.edu/sara/