IT SUPPORT

Latest News

• UK E-Mail System Delays Resolved

  Posted: 10-Dec-2009 10-Dec-2009
  The recent e-mail delivery issues have been resolved. E-mail is now flowing regularly through the system, and all mail queued for local delivery have been delivered. During the outage, some mail may have been returned to the original sender as undeliverable. In those cases, the sender would need to resend the message for it to be delivered to the UK recipient.

• UK E-Mail System Delays Continue

  Posted: 09-Dec-2009 11:17 AM
  Mail Delivery Delays continue to occur December 9, 2009 due to increased holiday related SPAM. This issue has affected hardware due to the increased load. UK IT continues to work 24/7 to resolve the issue. Status updates will be provided as they become available.

• UK E-Mail System Delays

  We are currently experiencing considerable mail delivery delays brought on by the increased in holiday related SPAM. This problem has expanded and has now affected hardware due to the increased load. We are working around the clock to fix the issue and hope to have this problem resolved soon. Please watch this location for further update on the status of this problem.
• UKIT is pleased to announce the release of a new feature for current students, faculty, and staff: The ability to register your wireless device. By registering your wireless device once every six months you can bypass the wireless login page when connecting to our wireless network. For more information please see our wiki article: How to Register Your Wireless Device, or go straight to the Wireless Device Registration site to get started.

Offering support to faculty, staff and students, the IT CSC is UK's resource for computing assistance in-person or self-help online. The IT CSC provides information about computing resources, antivirus solutions, e-mail, other accounts, and various other IT services.

Providing quality service is our goal.

We support:

• Account Creation
• Active Directory/Exchange
• Wireless
• Software download
• Computer Problem Diagnosis
• Blackboard

Our Main office location is located in 111 McVey Hall and with a partnership with Student Computing Services, we have student workers in all SCS computing labs.  IT Support personnel are available for phone support at the following times:

The IT CSC is the first point of contact for computer assistance at UK. For example, you may have software problems, networking problems, or you can't log in. Call us first. We will do the leg work necessary to determine what sort of problem you are having and direct you to the correct resource.