Mission, Vision, & Values

Overview

Information Technology Services (ITS) provides IT resources utilized by University of Kentucky (UK) students, faculty, staff, visitors, members of the University community, citizens of the Commonwealth, and beyond. ITS divisions include:

  • Office of the Chief Information Officer (OCIO)
  • Enterprise Systems
  • Academic Technologies & Faculty Engagement
  • Networking & Infrastructure
  • Customer Support & Student IT Enablement
  • Enterprise Applications
  • Research Enablement & Outreach


Our nearly 225 staff members create and maintain vital systems such as student systems and payroll; provide enterprise-wide network, wireless, and telephone connectivity; house computational resources used by numerous researchers; staff and maintain student computing labs; assist faculty with online course design; and provide direct IT customer support. Through engagement with the University community, ITS is actively responding to the evolving technical needs and challenges of the institution.

Mission

In support of UK's Strategic Plan, the ITS mission is to provide, through customer engagement, outstanding technology infrastructure, services and solutions that advance teaching and learning, enable research, empower staff to provide exceptional services, enrich the student experience, and effectively manage and protect institutional data.

Vision

ITS will strive to provide and protect an environment that features, "IT Abundance," wherein IT infrastructure, services, and solutions are innovative, readily available, and utilized to provide exceptional support to students, faculty and staff in their endeavors to uphold the UK mission.

Values

We value customer engagement, collaboration, shared governance, innovation, teamwork, accountability, diversity, inclusivity, accessibility, and integrity.

We value the people of ITS who show initiative, grow interpersonal relationships, pursue excellence, and deliver it in terms of IT infrastructure, services, and solutions.

We value our relationships with the students, faculty, and staff of UK - our customers, partners, and colleagues - and thus honor a service culture above all else.

We value the trust placed in us by University leadership, the Board of Trustees, and the University community, to be efficient and effective in the use of all resources.

We value the security of the technology resources and information entrusted to our care, and will be vigilant in maintaining the integrity of these critical items.