The networking & Infrastructure team within University of Kentucky Information Technology Services (ITS) is responsible for all wired networking, wireless networking, and voice communications for the entire enterprise. There are three dedicated groups that provide these services. They are Network Operations, Network Engineering and Unified Communications. Each of these groups provide a large list of services.
Network operations manages and deploys the physical, virtual and logical network across Campus and HealthCare. This includes:
The team emphasizes security, stability and performance when delivering network services with the University’s business, student and patient needs in mind. The University of Kentucky has deployed a secure Multi Protocol Label Switched Virtual Routing & forwarding network (MPLS/VRF) to accommodate the segmentation and security needs of the enterprise. This is a typical carrier or service provider grade network architecture and requires a holistic view of the enterprise network landscape.
The Network Engineering group ensures that the network is designed and constructed in a fashion that meets the business needs of the enterprise while also taking into account technical considerations like security, scalability, resiliency, and redundancy. This group creates design and implementation plans for wired and wireless access to the local area network (LAN), expansion of LAN services through the wide area network (WAN), and shared access to public and partner resources through the Internet edge and remote access tiers of the network. The Network Engineering group is committed to creating a network that positively impacts the lives of our students, faculty, staff, and community and which enables these groups to achieve their own measures of success. This group stays current on the design and implementation of modern-day technologies like routing, switching, and firewalling and well versed in emerging technologies like software defined networking (SDN), next-generation firewalling, and virtual networking. The Network Engineering group looks for ways to streamline the implementation of these new technologies and integrate emergent technologies to further it's goal of allowing the network to enable the success of the campus community for years to come.
The ITS Unified Communications team provides voice and video communications for the University community in the form of IP Telephony, standards based video, contact center services, emergency notification, and adjunct communications services. This includes over 40,000 phone numbers and the subsystems to support these services. This includes Enhanced 911 systems, voicemail, contact center operations (agent based calls), auto attendant systems and emergency paging systems. Other departmental communication systems consume services provided by the UC team such as SIP trunking. Our goal is to serve the University of Kentucky community and the people of the Commonwealth of Kentucky with the highest customer service and the latest technology while remaining faithful custodians of available resources.