The Division of Networking & Infrastructure within University of Kentucky Information Technology Services (ITS) is responsible for all wired networking, wireless networking, and voice communications for the entire enterprise.
Network Operations encompasses the areas of unified communications and wired and wireless network operations. Unified communications provides voice and video communications in the form of IP Telephony, standards based video, contact center services, emergency notification, and adjunct communications services. This includes over 40,000 phone numbers and the subsystems to support these services, enhanced 911 systems, voicemail, contact center operations (agent based calls), auto attendant systems, and emergency paging systems. Wired and wireless network operations includes the management and deployment of physical, virtual, and logical network across the University. This includes internet access and wired and wireless network access. ITS emphasizes security, stability, and performance when delivering network services with the University’s student, patient, and business needs in mind.
The Network Engineering group ensures that the network is designed and constructed in a fashion that meets the business needs of the enterprise while also taking into account technical considerations like security, scalability, resiliency, and redundancy. This group creates design and implementation plans for wired and wireless access to the local area network (LAN), expansion of LAN services through the wide area network (WAN), and shared access to public and partner resources through the Internet edge and remote access tiers of the network. The Network Engineering group is committed to creating a network that positively impacts the lives of our students, faculty, staff, and community and which enables these groups to achieve their own measures of success. This group stays current on the design and implementation of modern-day technologies like routing, switching, and firewalling and well versed in emerging technologies like software defined networking (SDN), next-generation firewalling, and virtual networking. The Network Engineering group looks for ways to streamline the implementation of these new technologies and integrate emergent technologies to further it's goal of allowing the network to enable the success of the campus community for years to come.
The Infrastructure Operations team is made up of technician teams that handle incidents and requests concerning fiber, data access, and telephone infrastructure throughout campus and HealthCare.